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jacquelyn M. — Mid-Level Compliance Manager from Philippines

jacquelyn M.

Mid-Level Compliance Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jacquelyn S., a seasoned Compliance Manager, brings over six years of experience in risk minimization and operational compliance from her tenure at Sykes Asia Inc. in Mandaluyong City, Philippines. She demonstrated her expertise in roles such as Compliance Team Leader, where she monitored team performance, improved morale, and communicated progress to stakeholders. Her proficiency extends to mastering intricate regulatory affairs and compliance auditing as a Compliance Auditor, ensuring adherence to strict risk management and regulatory standards. Additionally, Jacquelyn has served as a Quality Analyst and Coach, resolving customer issues and promoting quality service, and as a Collections Agent, where customer satisfaction and financial solutions were her focus. She holds a Bachelor's degree in Chemical Engineering from Adamson University, Manila, where she consistently excelled academically, culminating as Valedictorian of her class.

Experience

  • Compliance Team Leader

    Sykes Asia Inc. · 2022 — 2025
    Monitored team performance and sought to enhance morale and motivation. Developed strategies to achieve goals and communicated updates on initiatives to both internal and external stakeholders.
  • Quality Analyst and Coach

    Sykes Asia Inc. · 2018 — 2022
    Ensured adherence to application methods and quality standards by following established policies and procedures. Provided quality service and resolved customer issues while documenting evaluation results and preparing detailed reports.
  • Compliance Auditor

    Sykes Asia Inc. · 2017 — 2018
    Promoted the mission and integrity of Ally Financial by preparing accurate reports for regulatory filing. Managed regulatory affairs and coordinated asset management while informing business unit management of any regulatory environment changes.
  • Collections Agent

    Sykes Asia Inc. · 2016 — 2017
    Achieved high customer satisfaction by screening and routing calls effectively. Assisted customers in addressing payment issues and gathered payments professionally.
  • Travel Agent

    Sykes Asia Inc. · 2014 — 2016
    Responded to inquiries about travel and airport procedures. Researched and booked the most cost-effective domestic and international flights, along with vacation packages for individual and family travelers, while resolving disputes amicably.
  • Customer Service Representative

    Sykes Asia Inc. · 2014 — 2015
    Verified and updated information in databases accurately. Handled call redirects and collaborated with supervisors to resolve outstanding issues. Discussed promotions and products to enhance customer service, ensuring First Call Resolution for client satisfaction.

Skills & Expertise

Education

  • B.S Chemical Engineering
    Adamson University · 2003 — Present

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