Jaexer M.
Junior BPO Customer Service Representative
Open to offersNew to PlatformAbout
Jaexer Mei G. is a Customer Service Representative experienced in delivering support within the telecommunications and retail industries. At Teleperformance, Jaexer Mei G. managed inbound customer inquiries for a telco account via both voice and non-voice channels, addressing billing concerns, service issues, and plan upgrades, while efficiently utilizing internal CRM systems for documentation. During a seasonal role at IntouchCX, Jaexer Mei G. provided real-time non-voice chat support for a retail e-commerce account, assisting with order tracking, returns, refunds, and various product concerns amid high-volume holiday periods. Recognized for maintaining high customer satisfaction and meeting performance metrics, Jaexer Mei G. demonstrates a strong command of data entry accuracy, ticketing tools, and multitasking under pressure in fast-paced BPO settings.
Experience
Customer Service Representative – Telco Account(Voice)
Teleperformance, North Avenue · 2025 — 2025Received inbound customer inquiries by phone and email for a telecommunications account, offering assistance with billing questions, service-related issues, plan upgrades, and basic technical support. Maintained accurate documentation of customer interactions and account changes using internal CRM systems, while consistently addressing customer needs with clear and timely resolutions and achieving call handling, quality, and customer satisfaction metrics.Customer Support Associate – Seasonal Retail Account(Non-Voice / Chat Support)
IntouchCX, Cubao · 2025 — 2025Provided real-time chat support for a seasonal retail account, managing order inquiries, returns, refunds, and product-related questions during peak holiday periods. Utilized multiple systems to track orders, process customer requests, and resolve issues, demonstrating adaptability and collaborating with team members to achieve daily performance targets in a high-volume setting.
Skills & Expertise
Education
- Elementary GraduateLagro Elementary School
- High School GraduateLagro High School
- Senior High School GraduateLagro High School
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