Jagan M.

Conducted comprehensive testing activities to ensure the quality and reliability of enterprise web applications. Designed, reviewed, and executed over 100 test cases each sprint, enhancing test coverage. Utilized JIRA for defect identification, documentation, and tracking to facilitate prompt issue resolution. Verified and resolved over 200 defects across different releases, improving application stability. Evaluated API responses and business rules with Postman to validate service reliability. Executed database validation using SQL queries to maintain data accuracy. Collaborated with developers, business analysts, and stakeholders to troubleshoot issues and clarify requirements. Contributed to the successful delivery of over 20 production releases while partnering with a cross-functional Agile team. Provided L1 and L2 production support, ensuring swift resolution of customer-reported issues. Coordinated over 20 UAT cycles and assisted with more than 50 production deployments for smooth release processes. Created BRDs, workflow diagrams, and various test documentation using draw.io and Microsoft Office tools. Mentored junior team members to share testing best practices and foster team effectiveness while analyzing automation execution reports to suggest process improvements.

Validated the complete procurement workflows within several business modules, ensuring end-to-end accuracy. Evaluated business processes in areas such as Requisition, Quotation, Purchase Order, Vendor Management, and Invoicing. Conducted release validation and change impact analysis to ensure application stability. Managed defect reporting and tracking through JIRA until resolution. Collaborated with business users during UAT and throughout production rollout activities.

Evaluated functional accuracy in maintenance scheduling, notifications, and work-order processes. Assessed inventory control and spare-parts management processes to ensure alignment with business requirements. Checked data integrity and system integration across related modules while contributing to process improvements to boost testing efficiency and product quality.