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Jairo V. — Mid-Level Customer Service Coordinator from Peru

Jairo V.

Mid-Level Customer Service Coordinator

Peru 6+ years
Open to offersNew to Platform
Languages
EnglishSpanishPortuguese
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About

Jairo V. is an experienced International Business Administrator with over a decade in customer service support. He has an extensive background in supply chain management, able to effectively work under pressure, and commits strongly to his professional roles. Jairo's proficiency is highlighted through his recent role as a Retention & QA Senior Coordinator at Geeks On Site, where he managed retention strategies and led quality control functions for technology products and services. His prior experience as a Healthcare Billing Coordinator with Aces Billing Services demonstrates his capacity to navigate complex billing procedures and insurance claim processing, employing his knowledge of medical billing software. Additionally, Jairo has honed talent management skills as an HR Coordinator in Spain, displaying robust analytical and problem-solving capabilities. His foundation in International Business Administration was developed through studies in Peru and furthered by administration training in New Jersey, USA.

Experience

  • Retention & QA Senior Coordinator

    GEEKS ON SITE · 2018 — 2026
    Oversaw retention strategies for technology products and services, ensuring adherence to cancellation and return policies. Directed the Quality Control function by monitoring KPI indicators to implement data-driven improvements and enhance operational effectiveness. Conducted weekly performance evaluations of agents and provided detailed reports with actionable insights, while collaborating closely with field technicians to address issues, minimize cancellations, and lower product/service returns.
  • Healthcare Billing Coordinator

    ACES BILLING SERVICES · 2025 — 2026
    Reviewed medical treatments including chiropractic care and physical therapy, ensuring proper code assignment and appropriate use of modifiers. Demonstrated proficiency in medical billing software and knowledge of insurance claim processing, eligibility verification, and payment posting. Experienced in submitting claims, following up on denials, resolving billing discrepancies, and communicating with insurance companies for timely reimbursement.
  • HR Coordinator

    FUNDACION PRAHU · 2023 — 2024
    Managed talent acquisition and full-cycle recruitment, successfully sourcing, attracting, and selecting top talent across various industries. Displayed strong analytical skills and problem-solving capabilities.
  • Medical Interpreter

    INTERPRETIA · 2017 — 2018
    Provided simultaneous interpretation services in clinics, hospitals, and healthcare centers, demonstrating fluency in medical terminology. Ensured comprehension of technical terms and procedures for patients, establishing supportive relationships with both patients and healthcare providers.

Skills & Expertise

Education

  • International Business Administration
    Asociación de Exportadores ADEX · 2011 — 2014
  • Administration
    Passaic Community College · 2005 — 2007

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