Jairo R.
Junior Executive Assistant
Open to offersNew to PlatformAbout
Jairo R. is an experienced Executive Assistant with a Bachelor of Business Administration, providing comprehensive support in operations and workflows. Based in Tipitapa, Managua, Nicaragua, he is bilingual in English and Spanish. Jairo has a proven track record in developing Standard Operating Procedures (SOPs) and documentation, enhancing efficiency in his roles at SkillCloud and VOOV Nicaragua. His expertise spans scheduling, coordination, and client communication, with proficiency in tools such as Asana, Power BI, and Looker Studio. At SkillCloud, he standardized SOPs and handled CRM management using Follow Up Boss, while at VOOV Nicaragua, he was instrumental in data analysis and dashboard creation. He has also delivered training in technical courses and managed human resources functions at Walmart de México y Centroamérica, showcasing his ability to design courses and handle comprehensive HR documentation. Jairo's technical skills include advanced use of Microsoft Office and intermediate SAP capabilities.
Experience
Executive Assistant / Listing Coordinator
SkillCloud · 2025 — 2025Created and standardized Standard Operating Procedures (SOPs) and templates. Scheduled and tracked recurring tasks and appointments, including property photographs and showings via Showing Time. Maintained client files and records across multiple platforms, such as FMLS, GAMLS, Zillow, Homes.com, Realtor.com, and HomeLight. Communicated status updates and handled client requests, including vendor follow-ups. Managed contacts and tags in Follow Up Boss CRM and produced a Local Competitor Report.Executive Assistant / Lead Manager
VOOV Nicaragua · 2024 — 2025Conducted data analysis and prepared sales funnel reports, creating dashboards and graphics using Power BI. Monitored projects and processes in Asana to ensure timelines were met. Co-created the Human Resources Manual as part of a team focused on process documentation. Assisted in expense management, encompassing tax tracking, invoice payments, and supplier coordination. Managed contacts and tags within Follow Up Boss CRM.Customer Service Representative
Sitel / Foundever Group · 2023 — 2024Fielded inbound calls on customer-service lines, providing professional client-facing service. Fulfilled training and quality requirements. Utilized multiple systems to assist with customer credit card processes.Instructor / Trainer, Technical Courses
CECNIC · 2021 — 2023Designed and delivered training programs over nearly two years, developing course materials and teaching plans. Instructed students in Communicative English and English, as well as Excel from Basic to Advanced levels.Human Resources Assistant
Walmart de México y Centroamérica · 2019 — 2019Prepared documentation including purchase orders using SAP, and managed supplier contract renewals and official letters to government ministries such as MITRAB, MINSA, and INSS. Consolidated area expenses, managed correspondence, and handled insurance brokerage matters. Conducted the corporate induction workshop and managed files while processing associate data in SAP SuccessFactors.Human Resources Assistant (Internship)
Plan International Inc. · 2017 — 2018Drafted employment contracts and check requests, redesigned forms and addendums. Provided induction training for new interns and carried out candidate interviews. Reconciled INSS invoices and reviewed overtime reports, reporting through the SIE-INSS system.
Skills & Expertise
Education
- Bachelor's Degree in Business AdministrationUniversidad Centroamericana (UCA) · — — 2019
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