Jaisa M.
Mid-Level Administrative Assistant
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Jaisa Mae M. is an accomplished Administrative Assistant with diverse experience across the food service, customer relations, agriculture, and event management industries. At GHK Groups in Singapore, Jaisa Mae managed dynamic café operations, supervised team members, handled inventory management, and led cross-functional projects, directly contributing to efficient workflow management and high service standards. As a Customer Service Representative for Ideas Unlimited in the Philippines, she resolved customer concerns with professionalism and applied strong product knowledge to address client needs. Previously, at Edens Flowers Farm Co., her expertise in project coordination was evident as she secured permits, monitored project timelines, and aligned organizational strategies with industry best practices. Earlier, at Sotie Flowers Co., Jaisa Mae oversaw executive calendars and streamlined communications as an event coordinator and executive assistant. Her educational background includes undergraduate studies in Tourism & Hotel Management and Information Technology. Proficient in workflow management and adaptable across industries, Jaisa Mae M. brings structured support to operations and project environments.
Experience
All-Around Employee (Supervisor, Coffee Brewer, Customer Service Associate)
GHK Groups · 2024 — 2025Delivered high-quality service in a dynamic café environment while assuming multiple roles such as service crew, brewer, and customer service associate. Oversaw inventory management, ordered supplies, and ensured cleanliness and organization of work areas. Coordinated cross-functional projects, facilitating collaboration across departments for effective completion. Observed and assessed employee performance, offering constructive feedback to foster growth. Worked closely with HR to address personnel issues and conflicts promptly, emphasizing employee wellbeing.Customer Service Representative
Ideas Unlimited · 2022 — 2023Addressed customer complaints with empathy, enhancing customer loyalty and repeat business. Effectively navigated high-stress situations while maintaining a professional demeanor during conflict resolution. Cultivated strong product knowledge to provide tailored recommendations based on customer needs.Project Development Officer / Operation Coordinator
Edens Flowers Farm Co. · 2020 — 2022Maximized resource allocation by consistently monitoring project timelines and making adjustments as necessary. Acquired essential permits and approvals from regulatory bodies promptly, preventing delays in project execution. Added value to the organization's strategic planning by offering insights into industry trends and optimal project management practices.Executive Assistant / Event Coordinator
Sotie Flowers Co. · 2018 — 2019Organized executive calendars, arranging meetings, appointments, and coordinating travel to enhance efficiency. Managed sensitive and confidential information with care. Improved executive communication by handling emails, phone calls, and scheduling. Processed travel expenses and reimbursements for both the executive team and senior management.
Skills & Expertise
Education
- Bachelor of Science: Tourism & Hotel ManagementJoji Ilagan International School of Hotel & Tourism · — — 2017
- Bachelor of Science: Information TechnologySouth East Asian Institute of Technology · — — 2014
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