Jake J.

Jake J. is an accomplished Customer Service & Operations Support Specialist with a robust history of improving client satisfaction and optimizing backend processes. At Etsy, he excelled in maintaining and optimizing product listings, analyzing trends, and supporting international customer commitments with efficiency, including processing orders within 12 hours. He also resolved customer disputes promptly within Etsy's platform. His experience at RemodelNY highlights his adeptness in administrative support for real estate projects, streamlining client coordination and communication across various stakeholders. A tenure at ClickFunnels and Agero underscored his expertise in handling customer inquiries and performing QA tasks such as software testing. At Comcast, he resolved technical issues and reduced call rates through effective troubleshooting, while his time at IPSY on the SWAT team demonstrated his agility in managing high-pressure support situations. He holds educational credentials in Information Systems and Mechanical Engineering and is skilled in platforms like Google Suite, Shopify, and QA testing tools, as well as maintaining SLA adherence and executing dispute resolution, with a keen grasp of marketplace management and cross-functional communication.