Jalmin V.
Senior Call Center Customer Service Representative
Open to offersNew to PlatformAbout
Jalmin V. is an experienced Customer Service Associate and Collection Representative with over 12 years of professional engagement in the BPO and financial services sectors. With a Bachelor of Science in Nursing from Holy Name University, Jalmin has supported major clients such as Liberty Medical Supply, Citi Bank, and American Express while employed at Convergys Philippines and AMEX. His roles have encompassed customer care, online technical support, sales, escalations, and collections, directly contributing to customer satisfaction and debt recovery operations. Proficient in MS Office and fluent in both Filipino and English, Jalmin effectively adapts to diverse account requirements and efficiently multi-tasks in fast-paced environments, enhancing service delivery for global brands in healthcare and finance.
Experience
Customer Care Professional and Collection Representative
American Express · 2018 — 2024Responded to customer care needs, managed sales inquiries, handled escalation cases, and performed collection duties including High Balance Past Due and Current Collection tasks within various American Express lines of business.Customer Service Associate and Online Tech Support
Convergys Philippines - Citi Bank · 2015 — 2018Provided customer support and online technical assistance for Citibank clients through call center channels, responding to service requests and troubleshooting issues.Customer Service Associate
Convergys Philippines - Liberty Medical Supply · 2014 — 2015Handled customer service interactions for Liberty Medical Supply, addressing inquiries and assisting clients as part of a call center environment.
Skills & Expertise
Education
- Bachelor of Science in NursingHoly Name University · 2008 — 2013
- Secondary EducationHoly Spirit School · 2004 — 2008
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