Jamaica E.
Senior Call Center Trainer
Open to offersNew to PlatformAbout
Jamaica T. is an experienced professional with a strong background in training and customer service within the telecommunications and retail sectors. With a Bachelor of Science in Entrepreneurship from Bacolod City College, she has honed her skills in various customer-facing roles. Her tenure at PanAsiatic Call Centers Inc. as a Training Subject Matter Expert and later as a Trainer spans over nine years, where she was instrumental in designing, delivering, and evaluating training programs. This role required her to ensure high-quality customer service and support agent development. Earlier in her career, she gained valuable experience at McDonald's SM Bacolod as both a Service Crew and a Local Store Marketer, focusing on building brand awareness and enhancing customer loyalty. Jamaica's proficient use of MS Word, Excel, Access, and PowerPoint has been pivotal in her career, enhancing her administrative functions and training effectiveness.
Experience
Trainer
PanAsiatic Call Centers Inc. · 2023 — 2026Designed and delivered training programs for call center agents, prepared new hires for their roles, and conducted refresher courses for ongoing support.Training Subject Matter Expert (SME)
PanAsiatic Call Centers Inc. · 2017 — 2023Provided training expertise across multiple telco brands, supported trainers in coaching sessions, and ensured team adherence to service standards.Customer Service Representative
PanAsiatic Call Centers Inc. · 2015 — 2017Managed incoming calls and addressed account inquiries, customer complaints, and product support issues.Local Store Marketing
SM Bacolod, McDonald’s · 2014 — 2015Enhanced the store's community presence, built brand awareness, and increased customer loyalty and store traffic.Service Crew
SM Bacolod, McDonald’s · 2012 — 2014Operated a cash register, served as lobby personnel, and provided customer relations while ensuring quick and accurate service.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipBacolod City College · 2009 — 2014
- SecondaryLuis Hervias National High School · 2006 — 2009
- ElementaryAndress Bonifacio Elementary School I · 2000 — 2006
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