Jamaica A.
Mid-Level Food and Beverage Supervisor
Open to offersNew to PlatformAbout
Jamaica Arl A. is an experienced Assistant Manager/Bartender in the hospitality industry, currently based at Shangri-La Hotel and Resorts in Mandaluyong. With over eight years of tenure in the hotel and restaurant sector, Jamaica has contributed extensively to upscale food and beverage operations, covering roles from Food and Beverage Associate to Supervisor/Bartender before progressing to her current leadership post. She manages lounge and bar functions, oversees inventory control and staff supervision, and is adept at mixology and POS system management. Jamaica is responsible for upholding food safety standards, coaching team members, and executing marketing initiatives to enhance brand engagement. She holds a Bachelor of Science in Tourism Hotel and Restaurant Management from Leyte Normal University and is certified with a WSET Level 2 Award in Wines.
Experience
Assistant Manager/Bartender
Shangri-La Hotel and Resorts · 2024 — PresentCoordinates staff performance by setting clear job expectations, organizing monitoring activities, and evaluating work results. Coaches and disciplines team members, applying systems, policies, and procedures to maintain productivity standards. Collaborates with kitchen staff to ensure accurate and timely food preparation. Implements marketing campaigns to promote brand awareness and engagement, while managing store inventory for optimal stock levels. Oversees budgeting, resource distribution, and monitors inventory turnover to inform purchasing. Tracks operating costs and financial efficiency, researches products, and supports leadership in team management.Supervisor/Bartender
Shangri-La Hotel and Resorts · 2022 — 2024Creates a welcoming environment for guests and maintains comprehensive knowledge of menu items, emphasizing drinks and food available per shift. Accurately records orders in written form to reduce errors. Adheres to strict food safety and hygiene standards, manages customer complaints per service guidelines, and delivers customer service to ensure positive guest experiences. Works collaboratively with the food and beverage team, assists colleagues with tasks, and maintains high service standards as directed by food and beverage management.Food and Beverage Associate
Shangri-La Hotel and Resorts · 2015 — 2022Maintains up-to-date knowledge of all menu offerings, particularly drinks and food available during shifts. Documents orders accurately in written format to avoid mistakes. Follows all food safety and hygiene requirements and consistently delivers outstanding customer service in every interaction. Supports the food and beverage team and assists crew members as needed.
Skills & Expertise
Education
- Bachelor of Science: Tourism Hotel and Restaurant ManagementLeyte Normal University · — — 2014
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