JAMEEL B.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jameel B. brings over five years of professional experience in technical support and application support, specializing in troubleshooting business applications for clients in the IT services and KPO sectors. While at Upwork Pvt Ltd, Jameel managed critical issues related to Outlook, Zoom, and other business software, guiding users step-by-step through technical problems and offering remote solutions. Previously at Accenture Services Pvt Ltd, he further honed his expertise with O365 troubleshooting and escalated high-level concerns as needed, contributing to technical documentation and user manuals. Earlier, at [24]7 Pvt Ltd, Jameel supported social media channels by responding to customer queries and promoting digital content. He holds a B.Tech in Computer Science & Engineering from Jawaharlal Nehru Technological University and has completed certifications in Artificial Intelligence and Cyber Security.
Experience
Technical Support
UPWORK Pvt Ltd · 2018 — 2022Addressed Outlook and Mailbox related issues, provided support connecting users to Video conferencing applications such as Zoom, and guided customers through the installation of applications and computer peripherals. Utilized targeted questioning to identify problems and supplied step-by-step instructions for issue resolution. Conducted remote troubleshooting, explored different solutions until resolving technical challenges, and customized desktop applications to match user requirements.Application support KPO
Accenture Services Pvt Ltd · 2016 — 2018Managed troubleshooting for O365 related issues and handled Outlook and Mailbox support, as well as assisting with Video conferencing applications such as Zoom. Supported users with installing both applications and computer peripherals, diagnosing problems through targeted questions. Provided instructions in a clear, step-by-step manner and performed remote troubleshooting. Directed more complex problems to higher support tiers, followed up to confirm system functionality, and collected customer feedback and product requests. Contributed to technical documentation and manuals, tested alternative solutions, and made customizations to desktop applications.interactive social media executive
[24 ]7 Pvt Ltd · 2015 — 2016Handled responses on social media platforms including Facebook, Twitter, Pinterest, Instagram, and Google+, engaging with users and maintaining a consistent brand presence. Assisted with day-to-day administrative tasks, managed customer email queries offline, and addressed questions via online chat. Regularly monitored competitor social media sites to generate analysis reports, promoted the company blog weekly, and worked with other departments to coordinate social media timelines.
Skills & Expertise
Education
- B.Tech COMPUTER SCIENCE & ENGINEERINGJAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY · — — 2014
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