James E.
Mid-Level Healthcare Training Manager
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James P. is a results-driven educator and training leader with extensive experience in healthcare operations, team leadership, and curriculum development. At the Western Institute of Technology, he excels in delivering engaging lectures and crafting instructional materials. Previously, as an Assistant Manager for Training at WNS Global Services, he led programs enhancing performance and service quality for over 50 employees, achieving significant improvements in training effectiveness through enhanced strategies. His leadership roles in healthcare also included supervising operations and managing team performance through coaching, mentoring, and ensuring key performance indicator (KPI) achievements. Skilled in process improvement, he has implemented strategies that significantly reduced errors and improved efficiencies across his teams. His academic pursuits include a Master of Arts in Education from PHINMA University, complemented by his teaching diploma and a strong foundation in social sciences.
Experience
Faculty Instructor – Social Science Department
Western Institute of Technology · 2025 — PresentConducted interactive lectures for classes of 30 to 50 students, enhancing engagement and participation. Designed and executed instructional materials that adhered to curriculum standards.Assistant Manager for Training (Healthcare)
WNS Global Services · 2022 — 2024Oversaw training initiatives for over 50 employees, aiming to enhance performance and service quality. Improved training effectiveness by introducing advanced learning strategies and materials. Executed process improvements to minimize errors and boost team efficiency.Operations Team Leader (Healthcare)
WNS Global Services · 2021 — 2022Managed daily operations while ensuring the achievement of KPIs. Focused on team performance enhancement through coaching and mentoring. Addressed escalations and refined workflow processes.Senior Associate (Healthcare)
WNS Global Services · 2019 — 2021Ensured high-quality service delivery with customer satisfaction ratings exceeding 95%. Participated in process improvement initiatives aimed at enhancing workflow efficiency.College Instructor
PHINMA University of Iloilo · 2013 — 2019Instructed Social Science courses for multiple classes each semester, serving 30 to 40 students in each session. Created modules and instructional materials that were adopted by the department. Played a role in curriculum development to improve the relevance and delivery of course content.
Skills & Expertise
Education
- Diploma in Teaching (Teacher Certificate Program)PHINMA University of Iloilo · 2018 — 2018
- AB PhilosophyUniversity of San Agustin · 2012 — 2012
- Master of Arts in Education (Administration & Supervision)PHINMA University of Iloilo
- Master of Arts in Social Sciences (30 units)West Visayas State University
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