James M.

James M. is an experienced Customer Support Specialist and Social Media Manager with a background supporting the telecommunications and e-commerce sectors. Having worked for organizations such as Amazon, VXI (AT&T Account), Alorica (T-Mobile Account), and Sitel, he has resolved technical, billing, and account issues through email, chat, and calls. His scope has included managing daily operations, achieving sales targets, upselling products, and providing reliable virtual assistance. James applies his skills in basic graphic design (Canva), content creation, copywriting, and photo/video editing to help brands enhance their online presence and maintain organized operations. He is fluent in English, Tagalog, and Bisaya, and has a BS in Information Technology from DATAMEX Ins. of Colleges.