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James G. — Mid-Level Debt Recovery Officer from Kenya

James G.

Mid-Level Debt Recovery Officer

Kenya 6+ years
Open to offersNew to Platform
Languages
English
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About

James W. is an experienced Collection & Recovery Officer with a focus on credit management, debt recovery, and financial analysis within the microfinance, asset finance, retail, and service industries in Kenya. At SunCulture Kenya Ltd, he prepares approval requests, ensures compliance with credit policies, maintains weekly collection reports, and coordinates remedial strategies including site visits and negotiations with bad debtors. Previously at Mwananchi Credit Limited, James liaised with auctioneers in asset realization, managed KYC/AML compliance, and provided detailed recovery reports. His tenure at Progressive Credit Microfinance Ltd saw him analyzing credit data, evaluating customer payment plans, and completing loan applications. In earlier roles across retail and HR management, he handled inventory control, recruitment, and compliance. James is proficient in credit risk analysis, debt collection, report preparation, and financial documentation, ensuring robust support for credit operations.

Experience

  • Collection & Recovery officer

    SUNCULTURE KENYA LTD · 2022 — Present
    Prepare approval requests for negotiated settlements and track account status until resolution; ensure adherence to Sun Culture Kenya Credit Policy regarding debt recovery; create and update weekly collections reports; conduct regular follow-ups with clients through calls and site visits to execute recovery strategies; manage customer inquiries and negotiate payment plans; locate and engage with debtors during the recovery process.

  • FIELD DEBT RECOVERY OFFICER

    MWANANCHI CREDIT LIMITED · 2020 — 2021
    Enforce the repayment of overdue debts; negotiate with debtors throughout the recovery process; oversee payment arrangements with them; participate in public auctions representing Mwananchi Credit Ltd; coordinate with auctioneers to manage the auctioning of secured assets; build relationships with both internal and external clients; ensure effective communication through various channels; verify document accuracy against KYC/AML compliance; generate detailed recovery reports with actionable recommendations.

  • DEBT RECOVERY OFFICER/CREDIT RISK ANALYST

    PROGRESSIVE CREDIT MICROFINANCE LTD · 2015 — 2020
    Assess customer financial records to propose suitable payment plans; process loan applications, including credit analyses for loan committee review; address customer complaints while verifying transactions; identify delinquent accounts and initiate follow-up for debt recovery; analyze financial statements to evaluate lending risks; collect overdue debts while maintaining updated debtor records; create risk assessment reports related to credit extending; monitor accounts to ensure timely recovery actions are taken.

  • SALESMAN

    DADDY’S WINES AND SPIRITS · 2014 — 2015
    Market and sell company products and services to existing and prospective clients; establish and sustain client relationships; follow up for payment collections; create and refresh sales materials and maintain current product knowledge.

  • MANAGER

    MEVAJO GAS MARKET · 2012 — 2013
    Compile records related to the ordering, receiving, storing, and issuing of materials; manage stock records and inventory information; handle stock requisitions and purchases; oversee daily business operations; ensure customer inquiries are effectively addressed; support a safe working environment for employees.

  • HUMAN RESOURCE MANAGER

    MERICA SERVICE STATION · 2011 — 2012
    Conduct recruitment, orientation, and training of new staff; mediate and resolve employee conflicts; manage salary and benefits compilation; oversee the operation of daily business affairs.

  • SALES AGENT

    PAN AFRICA LIFE EMBU BRANCH · 2010 — 2012
    Manage customer inquiries regarding products and services; conduct market research and field surveys; schedule and monitor customer appointments effectively.

  • INTERN

    EMBU FARMERS SACCO SOCIETY LTD · 2008 — 2008
    Assist in customer care by managing account balances and handling new account openings; support loan processing including applications, appraisals, and recoveries; engage in microfinance tasks such as posting repayments and reconciling group accounts; aid in data entry for salary processing and control account reconciliation.

Skills & Expertise

Digital MarketingFlutter DeveloperComplianceAccountingAccountant

Education

  • Diploma in Business Administration
    Nyeri Technical Training Institute · 2007 — 2009
  • Kenya Certificate of Secondary Education(C plain)
    Ruthagati High School · 2002 — 2005
  • Kenya Certificate of Primary Education (310)
    Karatina D.E.B Primary School · 1994 — 2001

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