James C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
James C. is an accomplished professional with a Bachelor's Degree in Biology from Sultan Kudarat State University, where he served as a Department Official and completed a thesis on "Physico-Chemical and Bacterial Contamination in Bakngeb River." He combines his scientific background with comprehensive experience in customer service and sales. As a Customer Service Representative from August 2025 to April 2026, he skillfully managed customer inquiries and promoted products within a telco sector, consistently achieving conversion targets. His prior role as a Laboratory Assistant Analyst at PhilExport involved performing microbial sample analysis, ensuring data accuracy and adherence to safety protocols. Proficient in tools like GoHighLevel for CRM operations, Canva for design tasks, and Microsoft Office, he demonstrates a strong ability to operate efficiently in dynamic environments.
Experience
Customer Service Representative
null · 2025 — 2026Addressed customer inquiries through chat and calls, ensuring swift and precise resolution of issues. Supported sales efforts by promoting products and services, contributing to customer satisfaction and conversion goals. Adhered to quality service standards while efficiently managing multiple customer interactions.Laboratory assistant analyst
PhilExport · 2025 — 2025Conducted testing and analysis of microbial samples in accordance with strict safety and quality protocols. Aided in the preparation, handling, and documentation of specimens to ensure reliable results. Upheld laboratory equipment maintenance and cleanliness while facilitating daily research and testing operations.
Skills & Expertise
Education
- Bachelor's Degree in BiologySultan Kudarat State University · 2020 — 2024
- K-12 GraduateHoly Child College Inc. · — — 2020
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