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JAMES B. — AI Automation Specialist ⚡ | I Build Smart Workflows (n8n • Make • Zapier) | AI Agents 🤖 | RAG Systems 📚 | CRM & Ops Automation from Philippines

JAMES B.

AI Automation Specialist ⚡ | I Build Smart Workflows (n8n • Make • Zapier) | AI Agents 🤖 | RAG Systems 📚 | CRM & Ops Automation

Philippines No experience yet 1200 - 1500 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

James B. is an experienced AI Automation Specialist based in Cebu, specializing in workflow automation for sales operations, content delivery, and customer support domains. With over eight years in customer operations, James has transitioned to delivering end-to-end automation solutions, leveraging n8n, Make.com, and Zapier to build multi-branch AI agents, RAG pipelines, and CRM automation systems. He has designed and implemented production automation projects, such as an AI appointment setter and a lead qualification system integrating tools like Google Workspace, Slack, OpenAI, and Airtable. His background includes account operations management at Cognizant and client engagement at Synchrony Financial, informing his expertise in API integration, webhook design, JavaScript for data routing, and real-time automation of business processes.

Experience

  • AI Automation Specialist

    Self-Employed · 2026 — Present
    Designs and implements multi-step automation workflows utilizing n8n, Make.com, and Zapier for clients involved in sales ops, content creation, and customer support. Constructs webhook-triggered pipelines that integrate CRMs, Google Workspace, Slack, and AI APIs such as OpenAI, OpenRouter, and Gemini. Uses JavaScript code nodes to manage data transformation, error handling, and conditional routing. Created and launched over 10 automation workflows as portfolio projects addressing various use cases.

  • Senior Project Expert

    Cognizant · 2020 — 2026
    Oversaw intricate client account operations, recognizing repetitive manual processes and documenting internal workflows to facilitate future automation. Developed substantial understanding of CRM workflows, ticket routing logic, and SLA-driven escalation patterns that inform current automation design efforts.

  • Engagement Specialist

    Synchrony Financial · 2019 — 2019
    Managed billing inquiries and resolved account issues, identifying patterns in manual back-office processes that presented opportunities for automation.

  • Earlier Roles

    Contact Solutions · Collabera · Wipro · 2015 — 2019
    Provided customer service and engaged in lead generation across both inbound and outbound initiatives, developing strong communication skills and thorough process documentation.

Skills & Expertise

AI EngineerPrompt EngineerZapier / Make Automation Expert

Education

  • Associate in Computer Technology
    Asian College of Technology · 2013 — 2015