James A.
Senior Property Management Specialist
Open to offersNew to PlatformAbout
James Andrew D. brings nearly a decade of experience in the BPO sector and over seven years in property management, contributing to organizations in roles such as customer service representative, senior case manager, executive assistant, sales coach, and training manager. James has managed administrative operations and escalation processes onsite for companies like Transcom, Teledirect Telecommerce Philippines, and Spark Marketing and Research, as well as supported remote teams at Goop Kitchen and Techvestor. His expertise spans coordinating short-term and long-term rental properties, handling maintenance, guest communications, onboarding properties, and managing bookings across platforms like Airbnb, VRBO, and Booking.com. Skilled in Gsuite, MS Office, and numerous property management and communication tools, James is noted for facilitating team training, SOP development, and multi-platform property administration within hospitality and real estate business domains.
Experience
Training Manager & Lead GEM
Goop Kitchen · 2024 — 2026Conduct training sessions for new employees while overseeing team performance to ensure adherence to daily protocols. Develop Standard Operating Procedures and Knowledge Base utilizing G-Suite, and manage order coordination between the kitchen team and third-party delivery services, aiming to provide an exceptional guest experience. Offer coaching and mentoring tailored to individual team needs to enhance their strengths.Virtual Assistant & Subject Matter Expert
Techvestor · 2022 — 2024Manage property inquiry responses for short-term vacation and long-term rentals on platforms such as Airbnb and VRBO. Handle incoming phone calls while multitasking and monitoring CCTVs. Oversee information coordination in HOA, check leasing agreements, and manage property onboarding and offboarding, as well as maintenance issue communication with property owners, contractor sourcing, and invoice review.Executive Assistant, Maintenance Coordinator, And Guest Coordinator
Host-So-Simple · 2019 — 2022Serve as the primary contact for booking inquiries across multiple platforms including Airbnb, VRBO, Booking.com, and TripAdvisor, while checking leasing agreements and managing property onboarding and offboarding. Address maintenance concerns with property owners, source tradespeople, organize cleaning schedules, and review invoices for approvals using various management tools.Senior Case Manager
Teledirect Telecommerce Philippines · 2016 — 2019Manage escalations and ensure fair resolutions that align with organizational policies, protecting the interests of both guests and hosts. Achieved targets across key metrics, while working in shifts to cover AU and EMEA time zones, utilizing tools such as Gynesys, Nova, and Airbnb.Customer Service Representative and Sales Coach
Spark Marketing and Research · 2013 — 2016Train both new and experienced representatives in sales strategies while producing reports on sales performance. Worked during graveyard shifts to accommodate the US timezone, utilizing tools such as AVAYA X and G-Suite.Customer Service Representative
Transcom · 2009 — 2013Assist customers with inquiries regarding billing and product information during shifts covering both UK and US time zones. Utilize tools including Talk-talk portal, AVAYA-X, and G-Suite in daily operations.
Skills & Expertise
Education
- AB Theology (Undergraduate)Manila Theological College · 2017 — 2020
- BS Criminology (Undergraduate)ICCT Colleges · 2007 — 2010
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