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James M. from Philippines

James M.

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

James M. C. is a business professional with extensive experience in customer service and sales, having worked as a call center agent for companies like Teleperformance, Comcast Cable, and IQOR in Davao City. In these roles, he handled technical tasks and was instrumental in assisting American customers with selections of internet, landline, mobile plans, and cable channels, requiring exceptional communication and interpersonal skills. James also excelled as a supervisor at Splendor Man Power Services, where he demonstrated expertise in staffing management, including full lifecycle hiring processes. With a background in the education sector, having earned a Bachelor’s degree in Elementary Education, James possesses professional teaching skills, supplemented by technical proficiency in computer hardware assembly and electrical wiring. His diverse work history also features roles in retail, fast food service, and manufacturing, showcasing his versatility and commitment to enhancing operational workflows.

Experience

  • Call Center Agent

    Teleperformance / Comcast Cable and Ixfinity Mobile · 2023 — 2024
    Handled technical tasks and resolved issues related to sales and billing information. Maintained professionalism while assisting American customers in selecting internet, landline, mobile plans, and cable channels.
  • Call Center Agent

    IQOR Co. / Full Beauty Brands · 2020 — 2023
    Successfully secured significant sales through proactive outreach and strategic relationship management.
  • Supervisor

    Splendor Man Power Services · 2019 — 2020
    Oversaw the complete hiring lifecycle, including sourcing, screening, and interviewing to fulfill high-volume staffing needs.
  • Call Center Agent

    Alorica / Wish online shopping · 2018 — 2019
    Managed customer inquiries concerning order tracking and refund processing to resolve issues related to their purchases.
  • Sales Associate

    Gaisano Mall / Mens Undergarments · 2018 — 2019
    Engaged customers and provided assistance in selecting products in the mens undergarments section.
  • Dining Crew

    Jollibee · 2012 — 2013
    Provided customer service in a fast food environment, ensuring cleanliness and a welcoming atmosphere for customers.
  • Bottling Crew

    Coca Cola Bottling Co. · 2009 — 2010
    Operated machinery for the bottling process, including monitoring product quality and maintaining operational efficiency.

Skills & Expertise

Education

  • Bachelor of Elementary Education Major in Generalist
    Saint Peter College of Toril

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