James I.

James D. is an accomplished professional with a robust background in both healthcare and customer service. From March 2022 to June 2023, he worked at Concentrix in Davao City, PH, as an E-commerce Customer Service Representative, where he excelled in analyzing problematic areas to provide strategic recommendations and solutions. His role involved maintaining high levels of customer satisfaction through forward-thinking strategies, handling inquiries, and providing high-level technical support via email. Previously, from January 2024 to March 2025, he served as a Pharmacist at Sian’n J Pharmacy in Lianga, PH, where he was responsible for medication dispensing, patient counseling, drug therapy monitoring, and ensuring regulatory compliance. Additionally, James held a healthcare administrator role at Hello Rache in Tandag City, PH, from September 2023 to November 2025, involving tasks such as live scribing, call handling, and maintaining HIPAA awareness. His education includes a Bachelor of Science in Pharmacy from the University of the Immaculate Conception, where he was recognized as a Dean’s Lister and scholarship awardee. James skillfully combines his expertise in pharmacology, communication, and customer service with creative pursuits like graphic and digital design.