James A.

Supervise the daily operations of the company’s technical services. Create and oversee the operational expenditure budget for various departments, ensuring necessary corrective actions are taken when needed. Act as the primary liaison between corporate offices and field operations to fulfill all safety and operational needs. Ensure all relevant operational licenses, such as NMDPRA LTO, are current and applied for using the correct channels. Manage all J.A.K’s projects in Nigeria and DRC Congo, which include building, PMS, LPG, and Fertilizer projects. Maintain accurate records of customer data, quotes, and transactions within company systems. Foster a customer-oriented and collaborative team culture consistent with the company's core values. Prepare pitch decks, proposals, and presentations.

Analyzed product gaps and developed innovative concepts to increase market share. Coordinated efforts among cross-functional teams for timely project delivery. Collaborated with the marketing team to design effective campaigns that enhance customer engagement. Conducted extensive market research and competitive analysis to maintain a thorough understanding of market dynamics. Engaged in promotional activities and trade shows to showcase products and services. Formulated pricing strategies that align company objectives with customer needs. Created detailed presentations and dashboards incorporating market analysis, financial forecasts, demographic data, and competitive information using MS Office. Established connections with senior management in private organizations, NGOs, ministries, and agencies regarding the implementation of SaaS products and services. Delivered product demonstrations (SaaS, PaaS) to potential clients and negotiated deals.

Analyzed collected data, producing analytical outputs such as reports and briefs while presenting research findings to stakeholders. Managed project operations, budget oversight, and ensured timely project deliverables while maintaining key stakeholder relationships. Organized and facilitated training sessions for research assistants and team members to enhance the quality of research and team performance. Ensured that all research efforts complied with international research ethics standards, including obtaining necessary approvals and safeguarding data confidentiality.

Managed customer accounts and relationships, conducting daily check-ins with team members to establish objectives and track progress. Engaged directly with customers to swiftly resolve issues and enhance satisfaction. Conducted routine training for sales team members to ensure effective sales techniques were implemented. Achieved growth in customer retention and renewals by revitalizing existing business accounts.

Identified and addressed customer needs by providing tailored solutions. Responded to customer inquiries in a prompt and professional manner, reflecting a commitment to high standards of customer service. Maintained precise records of customer interactions and transactions utilizing the CRM system. Collaborated with cross-functional teams to establish supportive processes. Ensured adherence to applicable laws, regulations, and ethical standards. Led team members in effective operational methods and procedures.