James T.
Mid-Level SEO and Technical Support Specialist
Open to offersNew to PlatformAbout
James D. is a seasoned Marketing Professional based in Davao City, Philippines, known for his analytical and results-driven approach to developing impactful strategies that promote business growth. His background includes significant roles in the food industry and housekeeping, which have honed his attention to detail and compliance with operational standards. In the marketing domain, James has demonstrated expertise in SEO, CRM, and Google Analytics, skills he leveraged as an Account Manager at 411 Locals, where he managed corporate relationships and accounts receivable. His experience expands to being a Sales and Billing Representative at Full Potential Solution, where he navigated complex billing queries and led dispute resolutions. Previously, James provided technical support at Sutherland, handling advanced data-related issues and managing urgent customer escalations. His educational background includes studies in applied science and computer science at STI Davao. Through his career, he has consistently shown his ability to manage complex workflows and achieve revenue targets.
Experience
Sales and Billing Representative
Full Potential Solution · 2025 — 2026Handled inbound billing inquiries, clarifying line-item charges and rectifying billing discrepancies. Engaged in collections by contacting overdue accounts, negotiating payment terms, and explaining suspension rules. Investigated complaints of unauthorized charges and processed credits or refunds. Analyzed accounts to propose higher-tier data plans and premium add-ons, while placing outbound calls for contract renewals. Prevented cancellations through loyalty incentives and provided assistance as a subject matter expert on billing tools. Conducted quality assurance by reviewing recorded calls for compliance and script accuracy.Account Manager & Account Receivable
411 Locals (SEO) · 2024 — 2024Cultivated long-term relationships with corporate clients to align services with their objectives. Generated and distributed commercial invoices while calculating transaction taxes. Monitored overdue balances and coordinated with client finance teams for collections. Matched incoming payments to open invoices and assessed clients' financial health to set credit terms. Oversaw the collections team and minimized bad debt through effective account management.Technical Support Representative
Sutherland · 2022 — 2024Provided general technical support by resolving basic connectivity issues and performing modem resets. Activated new devices and handled eSIM activations and carrier number porting. Diagnosed regional service outages and assessed signal quality. Addressed advanced troubleshooting needs related to complex Wi-Fi configurations and served as a technical escalations agent for high-complexity issues. Coordinated technician dispatch for on-site repairs and supported production floor agents with advanced diagnostic tools.Customer Service Representative
VXI Inc. · 2021 — 2022Managed both inbound and outbound calls to address customer inquiries and troubleshoot issues, providing updates on billing status and new product offerings.CSR / TSR - SME
IQor Inc. · 2019 — 2021Responded to phone inquiries and resolved account-related concerns while documenting interactions in CRM software. Handled chat and email support, managing multiple digital conversations. Engaged in social media support by monitoring channels and addressing customer complaints. Served as a front desk agent, welcoming visitors and organizing appointments. Addressed escalated customer issues and offered product support, assisting users with setup and troubleshooting. Managed order processes, tracked shipments, and evaluated team performance as a customer service team leader. Conducted quality assurance evaluations on recorded interactions for compliance and accuracy.Service Crew
TOPSERVE SERVICE SOLUTIONS, INCORPORATED · 2017 — 2019Greeted customers and processed point-of-sale orders as a cashier, while also taking drive-thru orders and managing payment transactions. Maintained cleanliness in the dining area and ensured accurate packaging of food orders. Prepared food items according to safety standards and functions as a shift leader, overseeing service operations and resolving customer issues.Housekeeping & General Cleaning
Lamb of God (SPED Center) · 2016 — 2017Performed daily cleaning and maintenance of floors and surfaces throughout the school. Sanitized restroom facilities and managed hygiene supply restocking. Supported kitchen cleanliness and waste management as a cafeteria assistant and maintained outdoor areas for safety. Assisted teachers with minor cleaning tasks and engaged students in organizing their personal spaces.
Skills & Expertise
Education
- Associate of Applied Science, Vocational Course (CAD drafter)Philippine College Technology · — — 2020
- Associate of Applied Science, Bachelor of Science in Computer ScienceSTI Davao · — — 2020
- High School Diploma, Old CurriculumLebak, Legislated National High School · — — 2015
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