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James B. — Senior Legal Records Retrieval Specialist from Philippines

James B.

Senior Legal Records Retrieval Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

James Bryan D. is an experienced Virtual Assistant and Administrative Support Professional with over a decade supporting US-based law firms, customer service, technical support, and operations. He has managed high-volume workloads in remote settings, ensuring HIPAA compliance while handling legal case management, records retrieval, and subpoena processing for legal industry clients. James has provided advanced technical support at companies such as iQor, TELUS International, and Alorica Philippines, resolving hardware, software, and billing issues. His expertise also extends to Facebook Ads Campaign Management and booking platform operations, with a proven ability to maintain high data accuracy and meet strict deadlines using platforms like Salesforce, Hubspot, and healthcare records portals. Fluent in both English and Tagalog, James delivers reliable remote support and excels in maintaining confidential information for clients in legal, healthcare, and technology sectors.

Experience

  • Records Retrieval Specialist

    Big Outsource / American Retrieval · 2022 — 2025
    Oversaw daily records retrieval processes for US law firms by tracking workloads, processing medical authorizations and subpoenas, and entering case data into internal systems. Maintained communication with medical facilities, legal offices, and paralegals via phone, email, and healthcare portals. Supported workflow management as the second-in-command to the onshore Team Lead and ensured HIPAA compliance while improving team procedures.

  • Technical Support & Customer Service Representative (US Services)

    iQor Philippines · 2019 — 2021
    Provided customer assistance on billing, account management, and service optimization for US clients. Utilized structured troubleshooting methods to resolve technical issues and addressed a high volume of customer inquiries to maintain satisfaction.

  • Technical Support Specialist

    TELUS International · 2017 — 2018
    Delivered remote assistance by troubleshooting email platforms and third-party applications, and guided clients through both hardware and software issue resolution.

  • Technical Support Tier 2

    Alorica Philippines · 2015 — 2016
    Handled advanced troubleshooting requests and provided support for account and billing concerns, facilitating adjustments to services as needed.

  • Customer Service Representative

    Teleperformance Philippines · 2013 — 2015
    Coordinated management of customer accounts with a focus on billing inquiries, subscription services, and initial technical or service support.

  • Production Operator (Assembly)

    Pilipinas Korithsu Inc. · 2010 — 2012
    Performed assembly operations adhering to quality and precision standards in production.

  • Production Operator (Assembly)

    Epson Precision Philippines Inc. · 2009 — 2010
    Managed issuance of parts, controlled inventory, and handled packaging tasks related to import and export requirements, ensuring compliance with quality standards.

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