James P.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformPortfolios
About
James F. is an experienced Technical Support and Customer Service professional with a background spanning consumer electronics, e-commerce, healthcare support, and public service. As a Technical Support Specialist for companies like Vizio, Dell, and Bose, he troubleshoots Smart TVs, soundbars, desktops, and laptops, with a focus on hardware diagnostics, firmware, connectivity, and audio-visual synchronization. In the e-commerce sector with TikTok Shop, 1800Flowers.com, and Potpourri, he has managed high-volume chat and email support, acted as an arbitrator for buyer-seller disputes, coordinated logistics, and executed order placement and delivery tracking. James also supported Molina Healthcare and COVID-19 vaccination scheduling, demonstrating proficiency in data entry and the use of Microsoft Office, Google Workspace, and Adobe Photoshop for documentation and digital asset creation within high-paced environments.
Experience
Technical Support & Hardware Diagnostics
Vizio (ResultsCX) · 2024 — PresentSpecialized in troubleshooting Smart TVs and Soundbars, with an emphasis on firmware issues, connectivity including HDMI and Wi-Fi, and audio-visual synchronization.E-commerce, Chat & Dispute Resolution
TikTok Shop (Foundever) · 2023 — 2024Oversaw high-volume chat and email support while acting as an arbitrator for buyer-seller disputes, investigating claims, and authorizing refunds or compensations.E-commerce, Chat & Dispute Resolution
Potpourri (iQor) · 2021 — 2023Managed the entire sales and service lifecycle, which included order placement, logistics tracking, and addressing complex complaints.Public Service & Information
Molina Healthcare (iQor) · 2021 — 2022Served as the primary support hub for members, assisting them in navigating their health plans and accessing essential care.Public Service & Information
COVID-19 Vaccine Support (Continuum) · 2021 — 2021Handled management of vaccination scheduling and provided location mapping for vaccination sites.Technical Support & Hardware Diagnostics
Bose (HGS) · 2018 — 2019Conducted technical triage and validated hardware defects for premium audio systems, ensuring accurate processing of returns.Technical Support & Hardware Diagnostics
Netflix (24-7 Intouch) · 2017 — 2018Functioned as a multi-platform troubleshooter for streaming connectivity issues across Smart TVs, PCs, and mobile devices.E-commerce, Chat & Dispute Resolution
1800Flowers.com (Inspiro) · 2017 — 2017Carried out consultative sales and coordinated with vendors and carriers to ensure the timely delivery of flowers and other products.Technical Support & Hardware Diagnostics
Dell (Alorica) · 2016 — 2016Delivered hardware-level support for desktops and laptops, which involved operating system installations and overseeing the depot repair/logistics cycle.
Skills & Expertise
Education
- Associate in computer scienceManila Montessori College · — — 2001
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