James C.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
James C. is an experienced Customer Support VA with over 10 years in customer service, honing his communication and technical support skills. Based in Dasmariñas City, Cavite, Philippines, he excels in assisting telecommunications and property management clients. In his role at Casago, a vacation rentals and property management company, he managed guest communications through phone and email, effectively addressing inquiries and concerns. Previously, at Teletech Holdings Inc., James was responsible for resolving customer issues through phone support, which involved tasks such as registration assistance, email troubleshooting, and technical support for modems and filter setups. A graduate with a BS in Mass Communication from Philippine Christian University, he demonstrates proficiency with tools such as Slack, Streamline, Airbnb, and Microsoft Office. James speaks English at an intermediate level and is fluent in Filipino.
Experience
Reservationist
Casago - Vacation Rentals and Property Management · 2021 — 2026Handled incoming calls and emails from guests regarding their reservations. Managed inquiries from potential guests via phone, SMS, and email. Created tickets for concerns and referred them to the appropriate department.TSR/CSR
Teletech Holdings Inc. · 2016 — 2021Responded to incoming customer calls, assisting with registration and email setup. Conducted physical line signal tests, along with troubleshooting for modems and browsers. Collaborated with various departments to address and resolve customer concerns.
Skills & Expertise
Education
- Bachelor of Science in Mass CommunicationPhilippine Christian University · — — 2014
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