James B.

James Bryan Tayabas is a Customer service and Cold Calling with nearly four years of experience in outbound sales and financial account support. He has a strong background in lead generation, customer engagement, and handling high-volume interactions in fast-paced environments.

He began his career in outbound sales, working on a charity campaign where he developed his skills in cold calling, persuasion, and meeting daily sales targets. He then transitioned into the financial services industry, supporting a virtual bank as a Financial Account Process Associate Developer. In this role, he handled inbound and outbound customer interactions, assisted with transaction disputes, account inquiries, and onboarding, and ensured accurate documentation through CRM tools.

James is experienced in using platforms such as Zendesk, Genesys, Verint, and Slack to manage customer concerns efficiently and deliver timely support. He is known for his strong communication skills, attention to detail, and ability to multitask effectively.