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James N. — Junior BPO Customer Support Specialist from Philippines

James N.

Junior BPO Customer Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

James N., a Licensed Professional Teacher with a major in Mathematics, has developed a robust skill set through diverse professional experiences. Transitioning from a solid background in customer service gained through comprehensive BPO experience, he has honed his communication and problem-solving abilities. His role as a Customer Service Representative involved addressing inquiries and resolving issues related to financial products, showcasing his proficiency in time management and multitasking. During his teaching internship, James assisted in planning and preparing lesson materials, utilized teaching aids, and partook in school events to support effective education. His educational journey includes a Bachelor of Secondary Education from the University of the Visayas, underscoring his commitment to continuous professional growth and delivering exceptional service in both educational and corporate settings.

Experience

  • Customer Service Representative - Adviser 1

    null · 2024 — 2026
    Addressed inquiries, concerns, and issues related to financial products and services via phone. Stayed informed on product and policy changes to deliver accurate information to customers. Strived to meet individual performance metrics, collaborating with team members and other departments to resolve issues efficiently.
  • Teaching Internship

    null · 2024 — Present
    Assisted lead teachers in the planning and preparation of lesson materials and activities to meet curriculum standards. Supported classroom management and maintained a positive learning environment. Engaged using various teaching aids and technology, and participated in parent-teacher meetings and school events to enhance communication.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in Mathematics
    University of the Visayas- Dalaguete Campus · — — 2024
  • Senior High School
    University of the Visayas- Dalaguete Campus · — — 2020
  • Junior High School
    Dalaguete National High School · — — 2016
  • Elementary School
    Panaguikan Elementary School · — — 2012

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