James C.

James C. O. is a dedicated Lead Generation Specialist and Customer Service Representative with extensive experience in managing consumer inquiries and enhancing customer satisfaction. With a background in Business Administration majoring in Financial Management from Diaz College, he effectively combines his academic knowledge with practical skills to support small to midsize businesses across the US and Canada. During his tenure at Concentrix Philippines, he excelled as a frontline voice agent and SME, consistently earning top agent status for his outstanding service delivery. His role at 411 Locals further honed his expertise in SEO and maximizing online presence, enabling businesses to efficiently connect with potential clients. His strong capabilities in problem solving, time management, and maintaining organized processes have been key in his professional journey, illustrating his commitment to quality and effectiveness in high-pressure environments.