Jamhel M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Jamhel M. has experience in both the construction and business process outsourcing (BPO) industries in the Philippines. As a Customer Service Representative at ePerformax Contact Centers & BPO (2022–2023), Jamhel assisted foreign customers with food orders and processed refunds for delivery issues, utilizing effective communication and public relations skills. During tenure at B.S. Simbajon Construction, Inc. (2021–2022), Jamhel served as an Acting Project Coordinator, supporting project managers with administrative oversight on projects such as those for PEPSI-COLA Products Philippines, and as a Safety Officer, maintained compliance with Department of Labor and Employment regulations through policy development and risk assessment. Jamhel studied Civil Engineering at Cebu Institute of Technology-University, majoring in Construction Management through 2024.
Experience
Customer Service Representative
ePerformax Contact Centers & BPO · 2022 — 2023Assisted foreign customers with their food orders and handled refunds related to incorrect or delayed deliveries.Acting Project Coordinator
B.S. Simbajon Construction, Inc. · 2022 — 2022Supported project managers by overseeing administrative tasks and coordinated with manpower for projects involving PEPSI-COLA products, Phils.Safety Officer
B.S. Simbajon Construction, Inc. · 2021 — 2021Ensured adherence to Department of Labor and Employment (DOLE) safety regulations, handled risk assessments, developed policies, facilitated training, conducted incident investigations, and managed regulatory compliance.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringCebu Institute of Technology-University · 2019 — 2024
- Science, Technology, Engineering & MathematicsImmaculate Heart of Mary Academy · 2017 — 2019
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