Jami C.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jami A. is an accomplished Book keeper and Virtual Assistant with extensive expertise in technical support, customer service, and team leadership. With over 15 years of professional experience, Jami excels in troubleshooting, client communication, and administrative support, evidenced by their training in QuickBooks and bookkeeping. Their career highlights include enhancing product adoption and sales at Vela Global LLC through effective customer trust-building, managing high-volume calls as a Senior Agent at iQor Fairview, and providing precise insurance information at Optum Global Solutions. Jami has also excelled in technical support roles, achieving consistency in First Contact Resolution (FCR) and reducing escalations at Convergys PH. They hold a diploma in Computer & Electronics Technology from STI College Novaliches and a Bachelor's degree in Electronics and Communication Engineering from the Technological Institute of the Philippines, further validated by certifications in QuickBooks and Xero. Fluent in English and Filipino, Jami utilizes tools like QuickBooks Online, Salesforce, and Canva to streamline operations in dynamic environments.
Experience
FINANCIAL TECHNICAL SUPPORT (VOICE & CHAT)
Foundever Philippines · 2024 — 2025Facilitated customer onboarding through phone and chat support, ensuring they were familiar with the program features. Helped customers reconcile accounts and transactions to enhance financial accuracy.INDEPENDENT CONTRACTOR
Vela Global LLC · 2021 — 2023Performed outbound calls to diabetic patients and physicians for needs verification and medical supply orders completion. Promoted additional Durable Medical Equipment (DME) options to enhance product adoption and sales.SENIOR AGENT
iQor Fairview · 2020 — 2021Handled a high volume of inbound calls while effectively scheduling service appointments to enhance technician productivity. Provided knowledgeable support that resulted in consistently positive feedback from customers.UNITEDHEALTH GROUP
Optum Global Solutions (PH) · 2019 — 2020Supplied accurate information regarding insurance plans to help customers understand their benefits and eligibility. Assisted in locating nearby physicians and healthcare providers based on plan needs.ORDER SUPPORT REPRESENTATIVE/MENTOR (SME)
AFNI, Inc. · 2015 — 2019Delivered professional customer service across various communication channels, resolving inquiries and complaints promptly to boost customer satisfaction. Maintained accurate documentation of all customer interactions.TECHNICAL SUPPORT REPRESENTATIVE L2
Convergys PH · 2013 — 2015Acted as 2nd-level support for complex issues in software, hardware, and network systems. Improved system efficiency by recommending appropriate corrective actions.SERVICE DISPATCHER
WIPRO PH · 2012 — 2013Scheduled service appointments efficiently by managing inbound customer calls, ensuring accurate information collection for service dispatch.TECHNICAL SUPPORT SPECIALIST
Teletech PH · 2009 — 2011Provided knowledgeable support to customers while resolving technical issues. Assisted in guiding customers on digital phone features to improve first-call resolution rates.
Skills & Expertise
Education
- Diploma in Computer & Electronics TechnologySTI COLLEGE NOVALICHES · — — 2006
- Bachelor of Electronics and Communication EngineeringTECHNOLOGICAL INSTITUTE OF THE PHILIPPINES · 2001 — 2005
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