Jamicah I.
Mid-Level Talent Acquisition Specialist
Open to offersNew to PlatformAbout
Jamicah I. is an experienced professional specializing in talent acquisition, training, communication, and customer service within the business process outsourcing (BPO) and real estate industries in Cebu, Philippines. As a Talent Acquisition Lead at Support Services Group, Jamicah I. collaborates with management to specify hiring needs, create pipelines for critical roles, standardize screening processes, participate in interviews, and manage offer negotiations. Previously, she served as a Training and Communication Specialist at the same company, designing and facilitating structured programs to address organizational skill gaps, updating materials, and analyzing training outcomes. Her background includes extensive experience as a customer service representative handling inquiries across multiple channels and as a corporate sales specialist at Avida Land Corporation, where she engaged in client outreach, negotiated terms, and supported onboarding activities. Jamicah I. holds a Bachelor of Science in Psychology from the University of San Carlos and demonstrates proficiency in Microsoft Office and social media management.
Experience
Talent Acquisition Lead
Support Services Group · 2024 — PresentCollaborated with senior management and department heads to determine hiring requirements, formulate job descriptions, and outline ideal candidate profiles. Maintained pipelines of qualified candidates for critical roles, adopting a proactive approach to fulfilling high-demand vacancies. Standardized initial screenings, established interview processes, and promoted equity in hiring practices. Engaged in the interview process for significant positions, assessing candidate compatibility and qualifications. Managed the offer process for key hires, negotiating terms and upholding alignment with company policies and compensation structures. Partnered with HR to bolster retention initiatives, aiming to decrease turnover and foster a positive workplace culture.Training and Communication Specialist
Support Services Group · 2023 — 2024Identified training needs and skill gaps within the organization, collaborating with managers and team leaders to define training objectives. Developed structured training programs aligned with organizational goals and learner requirements. Created curriculum, learning materials, and resources such as presentations and guides. Updated training content to maintain relevance and engagement, leveraging interactive teaching methods, including discussions and hands-on activities. Facilitated group discussions and role-playing exercises to reinforce learning. Collected and analyzed data on participant performance to enhance future training sessions. Monitored trainee progress, provided additional support as needed, and managed training schedules.Customer service representative
Support Services Group · 2022 — 2023Handled customer inquiries by responding to questions through various channels such as phone, email, chat, or in person. Provided detailed information regarding products, services, policies, and general company information. Addressed customer complaints and resolved issues promptly and empathetically while accurately entering and updating order information in the company’s system. Explained product features, service benefits, and relevant promotions, assisting customers in selecting suitable products and services.Appointment Setter
Support Services Group · 2021 — 2022Initiated contact with prospective clients through phone, email, or messaging to introduce products and assess interest. Identified prospects who could benefit from the company’s offerings by inquiring about their needs. Arranged appointments for interested clients with sales representatives or service professionals while documenting interactions in the company's tracking system. Maintained communication with previous leads to re-engage them and managed appointment schedules, confirming details and sending reminders. Aimed to fulfill daily or weekly call targets, leveraging company-approved scripts during outreach.Customer service representative
Support Services Group · 2019 — 2020Addressed customer inquiries regarding products, services, and policies through various communication channels. Provided comprehensive information on product features and assisted in resolving customer complaints and issues. Entered and updated order details in the system accurately while helping customers place orders and manage their accounts.Customer service representative
ePerformax Contact Centers · 2017 — 2019Responded to customer inquiries about products, services, or policies across multiple platforms. Assisted with troubleshooting issues, processing returns, and placing orders while ensuring accurate documentation of each interaction. Referred escalated matters to higher-level support when necessary, confirming resolution of issues with customers to enhance loyalty. Compiled customer feedback to contribute to service improvement efforts while keeping informed on new products and promotions.Corporate Sales Specialist
Avida Land Corporation · 2016 — 2017Identified and approached potential corporate clients through various outreach methods, including cold calling and networking. Prepared and presented tailored product pitches to meet specific client needs. Cultivated long-term relationships, negotiating terms and finalizing agreements in alignment with client and company objectives. Coordinated with internal departments for seamless onboarding and represented the company at trade shows to promote offerings.
Skills & Expertise
Education
- Bachelor of Science in PsychologyUniversity of San Carlos · 2011 — 2016
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