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Jamie T. — Junior Digital Marketing Virtual Assistant from Philippines

Jamie T.

Junior Digital Marketing Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jamie A. T. is an adept Digital Marketing Virtual Assistant recognized for managing and scheduling social media content for US-based clients and building marketing funnels, landing pages, and email automations. Proficient in designing digital assets using Canva, Jamie has also effectively handled CRM systems, inbox, and calendar management for international clients. With a background in the Business Process Outsourcing (BPO) sector, especially in digital marketing and financial services, Jamie's experience spans roles as a Travel CS Sales Agent, guiding clients in travel options and nurturing long-term relationships. As a Workforce Analyst at Evo Tech Software Solutions Inc., Jamie analyzed staffing data, recommended scheduling improvements, and supported strategic workforce planning. In prior roles at Foundever, formerly Sitel/SYKES, Jamie monitored real-time service levels, produced KPI reports, and ensured adherence to financial industry standards. A graduate in Business Administration with a specialization in Financial Management, Jamie has also demonstrated strengths in data analysis, marketing funnel creation, and social media management.

Experience

  • Digital Marketing Virtual Assistant - Freelance

    null · 2025 — Present
    Managed and scheduled social media content for US-based clients, built marketing funnels, created landing pages, and developed email automations. Designed digital assets using Canva and handled CRM, inbox, and calendar management for international clients.
  • Travel CS Sales Agent

    Dyninno Philippines · 2025 — 2025
    Provided consultation to clients on travel options and successfully closed sales within a target-driven environment. Established long-term client relationships through consistent and high-quality service.
  • Workforce Analyst

    Evo Tech Software Solutions Inc. · 2024 — 2024
    Analyzed staffing data while forecasting workforce requirements. Offered recommendations for improving scheduling and staffing models. Supported the implementation of WFM tools alongside strategic workforce planning.
  • Workforce Analyst / Real-Time Analyst

    Foundever (formerly Sitel/SYKES) · 2021 — 2024
    Forecasted staffing needs and monitored real-time service levels and agent adherence. Oversaw scheduling, managed time-off requests, and facilitated shift swaps. Created KPI reports and conducted workforce trend analyses for management.
  • Financial Service Representative

    Foundever (formerly Sitel/SYKES) · 2020 — 2021
    Handled customer inquiries, transactions, and escalations through phone and chat while ensuring compliance with financial industry standards regarding sensitive account data.
  • Customer Service Representative

    Qualfon · 2018 — 2019
    Managed customer inquiries, orders, and troubleshooting via call, email, and chat. Resolved product and service issues, escalating complex concerns when necessary, while maintaining accurate customer records in line with client and PCI guidelines.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Specialization in Financial Management
    University of San Jose Recoletos · 2019 — 2020
  • Senior High School Specialization STEM
    Saint Joseph College · 2016 — 2018

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