Jamie A.
Customer Success Coordinator/Manager
Open to offersNew to PlatformAbout
Jamie I. is a seasoned Customer Success Manager with over five years in remote customer relationship management within the EdTech and SaaS industries. Demonstrating excellence in onboarding and retention strategies, Jamie has successfully managed complex client relationships across education, operations, and service sectors in five different countries. While at Amity Corporation in Japan, Jamie achieved a remarkable 90% demo-to-contract conversion rate and was the top sales performer across all branches. Managing a portfolio of over 160 client accounts at EMG Education, Jamie enhanced client satisfaction and retention through structured reporting and proactive communication. Jamie's expertise in process redesign and CRM platforms, notably HubSpot, has resulted in significant operational efficiencies. With a BA in Economics, Political Science, and Philosophy from Stellenbosch University and certifications in HubSpot and Zendesk, Jamie seeks impactful remote opportunities in customer success, particularly within SaaS and EdTech companies.
Experience
Client Success Lead | English, Maths & Science Teacher
EMG Education · 2025 — 2026Oversaw a portfolio of over 160 client accounts each semester, guiding families through the complete enrolment process, which included initial consultations and contract renewals. Provided detailed success reports on a monthly and semester basis for all accounts, ensuring effective communication and performance tracking with parents and school administrators through digital channels. Detected accounts at risk of churn and established intervention strategies to enhance enrolment satisfaction. Worked alongside school leadership to synchronize service delivery with institutional objectives, reflecting customer success feedback typical in SaaS contexts. Managed relationships with multiple stakeholders across diverse cultural and linguistic backgrounds, supporting both public schools inCustomer Success & Sales | Native English Teacher
Amity Corporation · 2024 — 2025Achieved a 90% demo-to-contract conversion by developing and delivering free model lessons to potential clients, successfully transitioning most into yearly contracts through effective demonstration of value. Consistently outperformed others as the top branch in sales within the Amity East Area, reaching monthly targets throughout the performance term. Generated over 1 million yen in revenue from private lesson sales through relationship-focused conversations that targeted curriculum needs. Drove 2 million yen in textbook sales by aligning student requirements with suitable learning materials, converting recommendations into actual purchases. Managed grassroots lead generation efforts, including crafting promotional materials and organizing community outreach events toArtist Manager & Studio Coordinator (Contract)
Dreambox Studios · 2023 — 2023Handled scheduling, communications, and stakeholder management for the studio's main artist from a remote location, effectively coordinating recording sessions, performances, and other events while addressing real-time challenges in a dynamic creative setting. Acted as the primary communication link across all professional interactions, ensuring smooth correspondence without scheduling conflicts. Oversaw the planning and production of social media content, managing content calendars and creative outputs delivered on time.Accounts Receivable & Inventory Manager
Petworld XXL · 2022 — 2022Utilized Hike Up, a cloud-based SaaS POS and CRM platform, for daily operations to manage customer orders through their entire lifecycle, including the processing of supplier invoices and accounts receivable remotely. Overhauled the storeroom and inventory management system within the initial quarter, resulting in significant reductions in overstock and double-ordering. Addressed escalations from customers and suppliers through various communication channels, ensuring high satisfaction levels in both B2B and B2C relations.Head Mentor (Remunerated Leadership Role)
Huis Erica, Stellenbosch University · 2017 — 2017Directed a mentoring team of nine, supporting over 100 first-year students by organizing briefings and structuring support systems. Handled all administrative and financial reporting responsibilities to the House Committee and Residence Head, ensuring timely and accurate documentation.
Skills & Expertise
Education
- BA Political, Philosophical & Economic Studies (PPE)Stellenbosch University · 2017 — 2021
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