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Jamie A. — Junior Customer Service and Content Moderation Specialist from Philippines

Jamie A.

Junior Customer Service and Content Moderation Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jamie Ann R. is a dedicated professional with hands-on experience in the customer service and content moderation sectors. Having worked as a Customer Service Representative at Concetrix in 2021, she provided immediate live chat assistance and addressed inquiries via email regarding ticket purchases, event information, and account management in the ticketing industry. In 2023, Jamie Ann joined Foundever's Escalation Team, handling complex customer issues and ensuring rapid, accurate resolutions to maintain customer loyalty. In 2024, she served as a Content Moderator at Task Us, reviewing and removing user-generated content on Meta platforms, ensuring adherence to community guidelines and legal compliance. Additionally, she managed and created engaging content for her company's TikTok, supporting brand visibility. Jamie Ann is equipped with strong problem-solving, organizational, and communication skills.

Experience

  • Content Moderator

    Task Us · 2024 — Present
    Reviewed and evaluated user-generated content on Meta platforms to ensure compliance with community guidelines and legal standards, actively removing inappropriate, harmful, or fraudulent material and consistently maintaining accuracy, confidentiality, and adherence to established quality parameters.

  • Escalation Team

    Foundever · 2023 — Present
    Managed complex customer issues requiring advanced problem-solving, worked to resolve escalated concerns swiftly, and created content for the company’s Tiktok account to increase brand visibility and engagement.

  • Customer Service Representative

    Concetrix · 2021 — Present
    Handled customer complaints via chat and email, addressed concerns with prompt and accurate resolutions, and demonstrated empathy and professionalism in order to enhance customer satisfaction and loyalty.

Skills & Expertise

Chat SupportCustomer ServiceForum ModeratorEmail SupportContent Creation

Education

  • Bachelor of Science in Tourism Management
    Polytechnic University of the Philippines · 2022 — 2025
  • Bachelor of Science in Tourism Management
    Jose Rizal University · 2021 — 2022
  • Humanities and Social Sciences
    Golden Faith Academy

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