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Jamie G. — Junior E-Commerce Customer Service Specialist from United Kingdom

Jamie G.

Junior E-Commerce Customer Service Specialist

United Kingdom Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Jamie G. is a customer service professional experienced in the e-commerce, construction materials supply, and security management services industries. As an E-Commerce Customer Service Representative at Altion Construction Material Supply Company, Jamie managed online orders, resolved customer concerns, and coordinated with delivery and warehouse teams to support seamless transactions. At Sanshen Philippines, Jamie enhanced audience engagement and managed content in an F-Commerce setting, collaborating with marketing and design teams. While at Concentrix, Jamie established reporting frameworks and maintained a 90% first-contact resolution rate. Earlier, as a Payment Officer at Valley Security Management Services, Jamie processed transactions and supported audits. Jamie is skilled in data analysis, report writing, and proficient with Microsoft Office Suite and social media management tools.

Experience

  • E-Commerce Customer Service Representative

    Altion Costruction Material Supply Company · 2025 — 2026
    Managed customer inquiries, processed online orders, and resolved issues to facilitate a seamless e-commerce experience.

  • F-Commerce Customer Service Representative

    Sanshen Philippines · 2024 — 2025
    Developed and curated engaging content across platforms, enhancing audience interaction. Oversaw post scheduling and promptly addressed customer queries.

  • Customer Service Representative

    Concentrix– Manila City · 2023 — 2023
    Implemented a standardized reporting framework for service metrics, enhancing operational visibility. Addressed customer inquiries and ensured a high resolution rate on first contact.

  • Payment Officer

    Valley Security Management Services – Manila City · 2021 — 2023
    Executed and managed payment transactions with accuracy. Aided in account reconciliation and maintained financial records, preparing documentation for audits.

Skills & Expertise

CRMASP.NET DeveloperE-CommerceCustomer ServiceData AnalystCustomer Service Representative

Education

  • Bachelor of Science and Business Administration major in Marketing Management
    University of Caloocan City

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