Jamilah M.
Junior Environmental, Social, and Governance (ESG) Research Analyst
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Jamilah M. is a dynamic professional with a background in business administration, specifically in marketing management, from Dr. Filemon C. Aguilar Memorial College of Las Piñas City. She has garnered experience across various roles, primarily as a Subject Matter Researcher at Straive Parañaque, where she evaluated corporate ESG performance and compliance through extensive data analysis and stakeholder engagement. At Luce SG, she handled customer interactions, skillfully resolving inquiries and complaints to ensure client retention. Her technical competencies are bolstered by proficiency in CRM systems such as Hubspot and Twilio, as well as SaaS Platforms and Microsoft Office Suite. Jamilah has also excelled as a Freelance Content Writer, receiving commendations for her engaging e-Learning materials. She holds a National Certificate III in Bookkeeping and was recognized with the Straive Parañaque Q2 High Flyer Award in 2025, underscoring her capability in the fields of business and customer engagement.
Experience
Customer Service Representative
Luce SG (Beyondtaff Corporation) · 2026 — 2026Managed a high volume of customer inquiries across email, phone, and chat. Addressed customer complaints while focusing on retention and satisfaction. Maintained detailed records of interactions, transactions, and feedback within CRM systems such as Hubspot and Twilio, resolving more than 50 tickets each day.Subject Matter Researcher (ESG)
Straive Parañaque · 2023 — 2026Performed in-depth analysis of company websites and profiles to evaluate their alignment with policies and regulatory frameworks. Collected and examined quantitative and qualitative data from corporate reports to assess their environmental, social, and governance performance and compliance. Monitored key stakeholder viewpoints and public sentiment concerning ecological policies using relevant tools.Subject Matter Researcher – Colmore
Straive Parañaque · 2025 — 2026Reviewed financial statements and quarterly reports, focusing specifically on a company's investment schedules. Extracted and encoded essential data related to the fund or portfolio companies, including shares, costs, and fair values.Freelance Content Writer – Project-based
360 training · 2022 — 2022Developed e-learning materials using Microsoft PowerPoint. Created materials required for assigned coursework and received over 10 commendations for outstanding content. Completed coursework efficiently and within deadlines.Administrative Officer
Special Program for Employment of Students - SPES Las Piñas City · 2019 — 2019Updated and maintained company records to ensure they were accurate and accessible to employees. Responded to emails and calls, providing necessary information. Encoded records and typed various documents, including government-related paperwork.
Skills & Expertise
Education
- Bachelor of Science Major in Business Administration – Marketing ManagementDr. Filemon C. Aguilar Memorial College of Las Piñas City – Main Campus · 2018 — 2022
- Accountancy, Business and Management (ABM)Dr. Filemon C. Aguilar Memorial College of Las Piñas City – LPNHS · 2016 — 2018