Jamillah Z.
Mid-Level Property Management Virtual Assistant
Open to offersNew to PlatformLanguages
English
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About
Jamillah H. is a seasoned Customer Service and Virtual Assistant professional with over a decade of experience primarily in the property management and real estate sectors. Based out of Davao City, Philippines, she has adeptly supported various functions related to property management, including real estate operations and short-term rentals. Through her role as a Property Manager at Sunny Stay Rentals, Jamillah expertly handled guest inquiries, coordinated reservations, and managed payments using platforms such as OwnerRez and Airbnb. Her extensive CRM experience is evident as she maintained precise records and client communications through systems like REsimpli, Podio, and BatchLeads. With a strong knack for delivering accurate CRM management, lead qualification, and scheduling, she consistently achieved KPIs across her roles. Leveraging platforms like Slack, Shopify, and Amazon, Jamillah facilitated seamless virtual assistance for companies such as South Bay Board Company, handling customer queries and e-commerce operations efficiently. Her effective communication, along with a profound understanding of email and written communication, underlines her ability to maintain clarity and professionalism in her interactions.
Experience
Property Manager
Sunny Stay Rentals · 2025 — 2026Created and optimized property listings for Airbnb while synchronizing calendars through OwnerRez to avoid double bookings. Responded to inquiries and booking requests using professional written communication. Provided guests with check-in and check-out instructions, and addressed property-related questions. Managed reservations and payments across Airbnb and integrated platforms, handling deposits, refunds, and cancellations. Scheduled cleaning services and maintenance remotely, and coordinated with local vendors and property staff to meet service needs. Followed up on maintenance concerns and managed guest requests to ensure resolution. Monitored occupancy and revenue, and prepared financial reports for property owners. Maintained rental agreements and handled compliance documentation. Drafted responses to guest reviews, ensuring a positive brand image. Managed several properties while maintaining accurate records and timely communication.Pharmaceutical Escalation Support
Photon · 2023 — 2026Confirmed prescription information with pharmacies and addressed patient inquiries. Communicated with pharmacies to clarify prescription details, coordinating with doctors and nurse practitioners. Handled customer inquiries professionally, focusing on accuracy and attention to detail.Lead Manager
Real Cash Properties · 2022 — 2026Conducted outbound calls to qualify property sellers and captured vital property information. Developed rapport with prospects to identify their motivation, timelines, and needs. Maintained detailed CRM records using REsimpli, BatchLeads, Smarter Contact, and Data Syndicate. Managed lead prioritization and scheduling for the acquisitions team while maintaining follow-up schedules. Engaged with prospects through calls, texts, and emails, updating lead statuses and documenting communication notes. Worked collaboratively with team members to progress prospects through the real estate sales pipeline while focusing on daily KPIs.Lead Manager
Pioneer Real Estate Investment · 2022 — 2023Responded to inbound leads via phone calls, texts, and emails. Conducted outbound calls to assess prospective property sellers, gathering essential information regarding their motivation and timelines. Maintained accurate records in the CRM using REsimpli, Podio, BatchLeads, and Smarter Contact. Monitored lead statuses and priorities while scheduling appointments for acquisition managers and sales representatives. Tracked pipeline activity and coordinated with team members, ensuring adherence to daily and weekly KPIs.Virtual Assistant / CSR
South Bay Board Company · 2021 — 2023Managed customer service inquiries through email and online channels. Addressed questions regarding products, orders, shipping, replacements, and refunds. Handled administrative tasks related to orders and inventory. Processed replacements and refunds using Shopify, and managed issues associated with Amazon orders. Provided timely responses to customer inquiries and collaborated with team members via Slack for task coordination.Lead Generation Manager
Max House Buyer · 2019 — 2021Engaged in lead generation activities to unearth potential real estate opportunities. Created new listing appointments through prospecting. Managed client leads within the contact database and executed follow-up tasks. Maintained organized lead information while supporting the real estate team with ongoing lead generation efforts.Real Estate Virtual Assistant (Part-Time)
Nicole Hanson Groups · 2020 — 2020Oversaw client database management, scheduled appointments, and maintained calendars. Responded to customer inquiries and provided administrative support for real estate operations, ensuring accurate documentation and effective follow-up.Cold Caller
Telezone · 2019 — 2019Executed outbound calls to potential leads using provided calling lists. Competently managed incoming and outgoing calls while adhering to established procedures. Documented relevant customer information and responded to inquiries to the best of ability.Email Support Representative
Empire Flippers · 2018 — 2019Responded to customer inquiries through email and ticketing systems, addressing questions related to buying and selling online businesses. Supported buyers and sellers with guidance on business listings and processes. Explained company policies and handled complaints professionally, escalating complex issues as necessary.Customer Service Representative
AT&T Cricket Wireless (Mobile Service Provider) · 2015 — 2018Assisted customers with mobile phone plans, services, and account inquiries. Provided information regarding billing, payments, promotions, and service-related issues. Processed SIM/eSIM activations, phone replacements, and troubleshot common mobile network issues. Helped customers with account access and explained policies along with handling complaints and adjustments.
Skills & Expertise
Education
- Bachelor of Science in NursingJohn Paul II College of Davao · 2004 — 2009
- DentistryDavao Medical School Foundation · 2000 — 2003
- Preparatory DentistrySan Pedro College of Davao · 1998 — 2001