Jan C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jan C. is a dedicated and adaptable customer service professional with extensive experience spanning various roles and industries, including luxury travel services, bookkeeping, and virtual assistance. With a strong background in customer support at companies like Concentrix CVG Philippines, EXL Philippines, Teleperformance, and others, Jan has honed skills in handling customer concerns through both voice and chat channels. As a Customer Service Specialist, Jan has demonstrated proficiency in effective communication, customer relationship management, and technical assistance. Jan's experience as an Accountant/Bookkeeper at Falkirk Estate & Country Club further showcases a deep understanding of administrative tasks, including report preparation and bookkeeping. Jan is skilled in using Microsoft Office applications and has hands-on experience with Zoho CRM Management. Holding a Bachelor of Science in Management Accounting from the University of San Jose–Recoletos, Jan consistently exhibits strong organizational skills and attention to detail.
Experience
CUSTOMER SERVICE REPRESENTATIVE — HYBRID CHAT & VOICE
Concentrix CVG Philippines · 2025 — 2026Engaged with customers through chat and voice channels to assist with inquiries and resolve concerns. Maintained a high standard of professionalism in communication while adhering to service expectations.ACCOUNTANT / BOOKKEEPER / CUSTOMER SERVICE SPECIALIST — VA / PART-TIME
Falkirk Estate & Country Club · 2025 — 2026Provided virtual customer service and administrative assistance, supporting bookkeeping and accounting tasks. Processed and organized information to meet daily administrative and customer service demands.CUSTOMER SERVICE REPRESENTATIVE — VOICE
Concentrix CVG Philippines · 2025 — 2025Delivered customer support through voice communication while professionally addressing inquiries and concerns. Ensured clear information relay while upholding quality service standards in a fast-paced environment.LUXURY TRAVEL SPECIALIST
The Travelers Agency · 2024 — 2024Assisted clients with inquiries related to luxury travel services, delivering tailored support based on client requirements. Maintained a professional demeanor while communicating travel information.SUPPORT AMBASSADOR II
TDCX · 2023 — 2023Provided comprehensive assistance to clients, handling customer concerns and collaborating with team members to achieve service objectives in a dynamic environment.CUSTOMER SERVICE ASSOCIATE
Cognizant Philippines · 2022 — 2022Supported customers by responding to service inquiries and addressing concerns with accurate information. Operated efficiently while managing multiple requests.CUSTOMER SERVICE REPRESENTATIVE
EXL Philippines · 2022 — 2022Provided assistance to customers by addressing inquiries and resolving issues with professionalism and effective communication.CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines · 2021 — 2022Engaged with customers to address their inquiries and concerns, ensuring a professional standard of service and clear communication towards effective problem resolution.CUSTOMER SERVICE REPRESENTATIVE
Wipro Philippines · 2019 — 2019Delivered customer assistance by responding to inquiries and addressing concerns while maintaining a professional communication standard.TECHNICAL ASSOCIATE II
Convergys Philippines · 2018 — 2019Provided both technical and customer support, assisting clients with inquiries and clearly communicating solutions in a professional manner.CUSTOMER SERVICE REPRESENTATIVE
Convergys Philippines · 2017 — 2018Assisted customers in addressing inquiries and service-related concerns while delivering professional support and effective communication to resolve issues.
Skills & Expertise
Education
- High SchoolSampaguita High School – Caloocan · — — 2015
- ElementaryCebu City Don Carlos A. Gothong Memorial National High School · — — 2011
- Bachelor of Science in Management AccountingUniversity of San Jose–Recoletos
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