Jan K.

Jan Karlo “jk” L. is an experienced Virtual Assistant and team leader based in Davao City, Philippines, with a background spanning the insurance, healthcare, telecommunications, and real estate industries. He has supported insurance agencies in roles involving policy quoting, documentation preparation (including ACORD forms), and CRM management across commercial, personal, auto, and trucking sectors. As a Medical Administrator for OCTAGOS Health, he coordinated heart monitoring logistics, patient scheduling, and maintained accurate medical records. Previously, as a Team Leader for T-Mobile Billing and Technical Support at Alorica and a technical support specialist for AT&T at VXI Global Holdings, Jan Karlo managed teams, handled escalations, led customer retention initiatives, and drove sales through inbound and outbound calls. He also contributed to real estate as a social media manager, generating client engagement. Throughout his career, he has demonstrated proficiency in document generation, email administration, social media management, and maintaining organized digital workflows.