Jan C.
Mid-Level Customer Support and Appointment Setting Specialist
Open to offersNew to PlatformAbout
Jan C. is a detail-oriented professional with a robust background in customer support and appointment setting, based in Davao City, Philippines. With deep expertise in CRM management using GoHighLevel, Jan specializes in converting social media leads and managing high-volume accounts efficiently. Her professional journey includes a 6-month contract as an Appointment Setter for a Roofing Services Company, where she excelled in qualifying warm leads and streamlining team workflows by integrating leads directly onto sales calendars. Prior, she was a Customer Support Specialist in telecommunication billing at Transcom Worldwide, optimizing account retention through meticulous workflow alignment and data management. Her role as a Document Review Analyst at Alorica Inc. saw her meticulously verifying compliance documents, effectively mitigating operational risk. Jan began her career as a Customer Support Representative at Concentrix, handling extensive customer inquiries with precision. She holds a Bachelor of Science in Entrepreneurship from Davao de Oro State College.
Experience
Customer Support Specialist (Telco Billing & Sales)
Transcom Worldwide · 2026 — 2026Resolved complex billing inquiries in telecommunication and processed adjustments accurately. Collaborated with sales teams to improve support workflows, enhancing account retention, and managed detailed account histories to address data discrepancies in a high-volume setting.Document Review Analyst
Alorica Inc. · 2023 — 2025Verified compliance documentation to ensure adherence to regulatory requirements by evaluating high daily volumes. Identified fraudulent or incomplete documents to reduce operational risk and consistently achieved productivity targets while maintaining high data accuracy.Customer Support Representative (CSR)
Concentrix · 2019 — 2021Handled high-volume customer queries related to order tracking and product troubleshooting. Processed refunds and reshipments for defective items following company policies, and provided immediate solutions to enhance first-contact resolution.Appointment Setter
Roofing Services CompanyQualified warm leads from social media ad campaigns and converted them into appointments. Managed lead pipelines and real-time status updates using GoHighLevel CRM while streamlining team workflows by scheduling leads onto sales calendars.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipDavao de Oro State College · 2015 — 2016
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