Jan M.

Jan Michael H. is a seasoned Customer Service Representative with direct experience in the travel and hospitality industries, as well as leisure and technology support sectors. At Playmate Leisure Solutions Corp., he focused on KYC (Know Your Customer), conducting ID card verification in compliance with PAGCOR, accepting or rejecting player submissions to ensure regulatory adherence. At Royal Caribbean Cruises LTD., he managed cruise bookings, addressed passenger inquiries via phone and chat, and modified reservations, directly supporting the cruise line sector. At Traveloka, he specialized in airline and hotel reservations, resolved escalated complaints, and provided admin support utilizing platforms such as Sabre, Zendesk, and Salesforce. His earlier roles at Bosch Service Solutions Inc. and Interglobe Technologies involved airline customer care for Lufthansa and United Airlines, respectively, addressing booking issues and overseeing complaint resolution for flight and baggage concerns. Additionally, he provided technical support for Samsung Electronics America at Harte Hanks, diagnosing device and network issues.