Jan M.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Jan M. is an accomplished IT professional known for his proficiency in IT support, technical troubleshooting, and hardware/software management. He gained extensive experience as a Cross Technology Managed Services Engineer (L1) at NTT Philippines Digital Business Solutions Inc., from November 2024 to November 2025, where he provided pivotal first-level onsite support through the ServiceNow ticketing system. Jan collaborated on IT management, PC deployment, and hardware disposal, ensuring rigorous testing processes for information security. Prior to this, he served as a Technical Staff at the San Luis Municipal Government, where he honed his skills in network design and troubleshooting, and provided essential support in configuring hardware and resolving technical issues. A graduate of De La Salle Lipa with a Bachelor's in Information Technology, he is proficient in ServiceNow, Endpoint Central, and TightVNC, and is skilled in programming languages like C++ and databases such as MySQL. His detailed-oriented approach guarantees seamless IT operations and project-related support.
Experience
Cross Technology Managed Services Engineer (L1)
NTT Philippines Digital Business Solutions Inc. · 2024 — 2025Delivered first-level on-site support through the ServiceNow ticketing system. Installed, modified, and diagnosed computers, laptops, printers, and other IT devices remotely using Endpoint Central or TightVNC. Supported project-related initiatives by providing technical expertise. Managed PC deployments and hardware disposal, ensuring devices were properly set up and securely disposed of if they failed testing. Handled setup and maintenance for printers, video conferencing, and IP telephony equipment, including routine cleaning and configuration.Technical staff
San Luis Municipal Government · 2023 — 2024Designed and diagnosed network issues, monitored website status, and managed the installation and configuration of hardware and software on end devices. Performed installations, modifications, and minor repairs on computers, laptops, printers, and other IT devices. Installed application software updates, virus protection, and device drivers. Created and managed tickets through ServiceNow while documenting troubleshooting methods for staff reference.IT Intern - Technical staff
San Luis Municipal Government · 2023 — 2023Engaged in designing and troubleshooting network problems while monitoring website status and configuring hardware and software on end devices. Conducted installations, modifications, and minor repairs on computers, laptops, printers, and other IT-related devices. Installed software applications, updates, virus protection, and drivers. Shadowed team members to learn effective methods for resolving customer issues and troubleshooting technical problems.
Skills & Expertise
Education
- Bachelor's Degree in Information TechnologyDe La Salle Lipa · 2019 — 2023