Jan D.
Open to offersNew to PlatformAbout
Jan Dave C. is a licensed professional teacher (LPT) with a Bachelor of Secondary Education major in English from Central Mindanao Colleges, and experience across customer service and administrative roles. He served as an Advisor - Chat Support at Concentrix Glorietta 5 from April 2023 to June 2024, engaging in digital communication and client assistance in the business process outsourcing (BPO) sector. From February 2021 to October 2022, Jan Dave C. was an Administrative Assistant at WITHLOVEJAN Foundation, Inc., supporting office operations in the non-profit industry. At Telrcom Solutions Inc., he advanced from Chat Support (June 2024 – May 2025) to Quality Assurance Analyst (May 2025 – February 2026), focusing on service quality and process evaluation in telecommunications. His competencies include chat support, administrative assistance, and quality assurance within education, BPO, and telecommunications sectors.
Experience
Quality Assurance Analyst
Telrcom Solutions Inc. · 2025 — 2026Assessed and ensured quality standards of services through analysis and evaluation.Chat Support
Telrcom Solutions Inc. · 2024 — 2025Engaged with customers via chat to address inquiries and provide solutions.Advisor - Chat Support
Concentrix Glorietta 5 · 2023 — 2024Provided assistance and support to customers through chat communication.Administrative Assistant
WITHLOVEJAN FOUNDATION, INC. · 2021 — 2022Performed administrative tasks to support daily operations within the organization.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishCentral Mindanao Colleges · 2017 — 2020
- Senior High SchoolUniversity of Makati · 2014 — 2016
- SecondaryBenigno "Ninoy" S. Aquino High School · 2010 — 2014
- PrimaryPembo Elementary School · 2007 — 2010
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