jancarlo B.
Mid-Level Social Media Manager
Open to offersNew to PlatformAbout
Jan Carlo B. is an experienced Social Media Manager and Video Editor specializing in short-form video editing, content creation, and social media management within the nonprofit and customer service sectors. At Sambunotan Youth Organization, Jan Carlo B. led multimedia production and social media strategies, producing engaging Reels and TikToks, managing content planning, consistent scheduling, and coordinating team branding efforts to boost community engagement. With video editing and content planning as core skills, Jan Carlo B. efficiently created graphics and promotional content for events and campaigns. Additionally, at Sixel Eleven Global Services Inc., he managed customer support, addressed inquiries through various communication channels, and consistently met service targets, demonstrating strong organization skills and adaptability in fast-paced environments.
Experience
SOCIAL MEDIA MANAGER / VP FOR MULTIMEDIA
SAMBUNOTAN YOUTH ORGANIZATION · 2022 — 2025Led the management of social media platforms and produced multimedia content to boost online visibility and foster community engagement. Developed and edited short-form videos, graphics, and promotional materials for various campaigns and events. Oversaw the planning, scheduling, and posting of content across social media networks while collaborating with team members to maintain consistent branding and effective communication.CUSTOMER SERVICE REPRESENTATIVE
SIX ELEVEN GLOBAL SERVICES INC. · 2022 — 2024Handled customer inquiries and offered support through various communication channels. Ensured high levels of customer satisfaction through effective communication and problem-solving. Managed multiple tasks simultaneously while adhering to performance and service targets. Demonstrated attention to detail and strong time management skills in a fast-paced setting.CUSTOMER SERVICE REPRESENTATIVE
SIX ELEVEN GLOBAL SERVICES INC. · 2022 — 2024Addressed customer questions and provided support through calls and other communication methods. Maintained satisfaction levels through clear and effective problem-solving communication. Efficiently managed a variety of tasks while meeting service and performance objectives. Exhibited strong attention to detail and time management in a dynamic work environment.
Skills & Expertise
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