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Jane P. — Mid-Level Property Management Administrative Assistant from Philippines

Jane P.

Mid-Level Property Management Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jane N. is an experienced Property Management Assistant and administrative support professional based in Manila, Philippines, with a strong foundation in property management and high-volume data environments. Her background includes supporting tenant and landlord coordination, record management, and structured document review in the property management domain. Jane held key roles at InTouch CX, serving as Team Lead for Data Quality Support and as a Data & Customer Support Specialist, where she maintained data accuracy and compliance, managed CRM and system updates, and handled workflow monitoring. She is adept with Google Workspace and Microsoft Office, and applies her expertise to maintenance tracking, communication log management, and adherence to process checklists, directly underpinning efficient real estate operations and administrative structures.

Experience

  • Team Lead, Data Quality Support

    InTouch CX · 2024 — 2026
    Oversaw review and validation of team entries to maintain accuracy and adherence to internal documentation standards. Facilitated assignment and prioritization of daily workloads, ensuring structured tracking logs and reporting for management. Supported adherence to process checklists and promptly escalated discrepancies and urgent matters to supervisors.
  • Data & Customer Support Specialist

    InTouch CX · 2022 — 2024
    Recorded and updated customer, order, and transaction data in internal CRM systems while confirming delivery issues, refunds, and replacements through accuracy checks. Managed inbound and outbound chat and phone communication, maintained detailed case notes and communication logs, and applied structured resolution and escalation processes.
  • Chat Support & Data Entry Associate

    Teleperformance / Alorica · 2018 — 2020
    Handled customer orders, returns, and account updates, delivering chat and email support with professional written communication. Maintained updated transaction records and utilized tracking systems while following step-by-step resolution workflows.

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