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Jane M. — Mid-Level Customer Relationship Management Specialist from Philippines

Jane M.

Mid-Level Customer Relationship Management Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jane M. is a dynamic and results-driven professional with extensive experience in appointment setting, lead generation, and B2B sales. Her proficiency with various CRM systems like Salesforce, Amo, Kommo, and HubSpot has allowed her to efficiently manage customer relationships and enhance sales performance. She has demonstrated expertise in client engagement, scheduling, and managing client communications, ensuring satisfaction and accuracy in appointments. At Micharity and Refocus, Jane specialized in cold calling, lead generation, and motivating teams to achieve project goals. She has also utilized her strong lead generation skills to gather contact information for decision-makers in target companies. Her history of managing up to 150 outgoing communications daily underscores her strong time management and customer service abilities. As a team leader, Jane effectively guided teams to success across multiple companies, including Cloudstaff and Convergys, by optimizing scheduling efficiency and enhancing overall productivity.

Experience

  • Appointment Setter / B2B Sales Cold Calling Specialist

    Micharity · 2023 — 2025
    Utilized various tools and platforms to gather contact information for key decision-makers in targeted businesses. Initiated outbound calls to potential B2B clients to introduce and promote products or services.
  • Team Leader / Outbound Sales Representative

    Refocus · 2021 — 2023
    Guided and motivated a team to meet project goals and deadlines. Conducted targeted outbound calls and emails to promote products and services.
  • Lead Generation Specialist

    Cloudstaff · 2020 — 2021
    Generated high-quality leads through research, cold calling, and email campaigns. Focused on domains, email, office backup, security, and Office 365 login.
  • Team Leader

    Mos Outsourcing Company · 2018 — 2020
    Managed and inspired a team to complete projects on time and within scope, ensuring goals were met through proactive guidance and support.
  • Team Leader

    BSD Trade Services · 2015 — 2018
    Supervised the team while monitoring processes to identify areas for improvement and enhance efficiency.
  • Team Leader

    Convergys · 2011 — 2015
    Oversaw approximately 150 customer interactions daily through calls, emails, and faxes, achieving client satisfaction through diligent project management and communication.

Skills & Expertise

Education

  • Tertiary
    Holy Angel University · — — 2004
  • Secondary
    Holy Angel University · — — 1999
  • Elementary
    Sapang Biabas Elementary School · — — 1994

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