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Jane A. — Junior Customer Service Representative from Philippines

Jane A.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jane P. A. is a seasoned ESL Teacher and customer service expert with a robust background in the service industry. She earned her Bachelor of Technical Vocational Teacher Education from Southway College of Technology, enriching her communication and attention to detail skills. At Medicare LLC, she excelled as an Outbound Sales Representative, adeptly prequalifying clients for healthcare plans and ensuring smooth transfers to licensed agents. Her tenure at Flatworld Solutions as an Inbound Sales and Customer Service Professional further honed her abilities, where she effectively handled customer inquiries, resolved claims, and identified upselling opportunities for home service insurance warranty plans. Additionally, Jane contributed to Kilo Health Solutions Inc. as an Outbound Sales/Telemarketing specialist, driving sales for ColonBroom products and maintaining precise records to facilitate effective follow-ups. Her prowess in customer relationship management and a proven track record in sales make her an asset in fast-paced environments.

Experience

  • Outbound Sales/Telemarketing

    Kilo Health Solutions Inc. · 2025 — 2025
    Conducted outbound calls to existing and prospective customers, promoting ColonBroom products and emphasizing their benefits to drive sales. Delivered persuasive product presentations while effectively handling customer objections. Maintained accurate records of calls, sales, and customer interactions to facilitate smooth follow-ups and reporting.
  • Inbound Sales and Customer Service

    Flatworld Solutions Philippines · 2024 — 2024
    Managed inbound customer inquiries regarding home service insurance warranty plans and addressed concerns promptly. Assisted customers with filing claims and guided them through the claims process for effective resolution. Identified upselling opportunities and promoted additional coverage based on customer needs.
  • Outbound Sales Representative

    Medicare LLC · 2019 — 2020
    Assessed potential clients by gathering key information to determine their eligibility for healthcare plans or services. Subsequently, transferred customers to licensed agents to provide more detailed assistance with enrollment or plan selection.

Skills & Expertise

Education

  • Bachelor of Technical Vocational Teacher Education
    Southway College of Technology · 2020 — 2024

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