Jane L.
Senior Technical Support Lead
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Jane A. is a seasoned Technical Support Lead at BenPos Systems, with over 13 years of experience in the computer and information technology software industry. Based in Ozamiz City, Philippines, she adeptly leads and mentors a team of specialists, fortifying them in resolving software-related issues, including POS systems and APIs. Her expertise in developing support protocols and conducting training sessions ensures enhanced customer communication and service delivery. Jane is proficient in managing MySQL databases, configuring IIS for API hosting, and conducting network configurations. In her previous roles, she has overseen payroll processing as a Payroll Master, ensuring compliance and data integrity, and has effectively supported administrative functions that involved scheduling and documentation. Additionally, Jane demonstrates strong capabilities in sales and purchasing, having been part of roles that required her to manage supplier negotiations and inventory levels. A Bachelor of Computer Science from Misamis University, Jane continually updates her skills, as evidenced by recent Azure certifications.
Experience
TECHNICAL SUPPORT LEAD
BENPOS SYSTEMS · 2012 — PresentLead a team of technical support specialists, ensuring client issues are resolved efficiently. Provide assistance for software-related matters, including POS systems and APIs, using remote tools, phone, and chat. Develop support protocols and workflows to enhance service delivery.PAYROLL MASTER
Company not specifiedManage the payroll process from data entry to payment distribution. Verify payroll data for accuracy and compliance with policies and regulations. Serve as the main contact for payroll inquiries, resolving issues related to compensation.SECRETARY/ ADMINISTRATIVE SUPPORT STAFF
Company not specifiedPerform general administrative tasks such as managing correspondence and scheduling appointments. Organize filing systems for easy document access and oversee office operations to ensure efficiency while managing supplies and vendor interactions.SALES SUPPORT/Purchasing Head
BENPOS SYSTEMSGather customer feedback during product demos tailored to client needs. Conduct demonstrations and explain product features. Additionally, oversee purchasing responsibilities, including managing purchase orders and supplier negotiations.
Skills & Expertise
Education
- Bachelor's / College Degree in Computer ScienceMISAMIS UNIVERSITY · 2007 — 2012
- High School DiplomaCLARIN NATIONAL HIGH SCHOOL · 2001 — 2005