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Janella I. from Philippines

Janella I.

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Janella T., a dedicated General Virtual Assistant, has accrued diverse experience spanning customer service, education, and social media management. At Alorica, she operated as a Customer Service Representative, where she adeptly handled financial inquiries, ensuring customer satisfaction and precise documentation. Her passion for education was evident during her tenure as an ESL Teacher at JP Network, where she taught English to Japanese children, honing skills in communication and time management. Janella also served as a Social Media Manager for a Vape Shop, focusing on enhancing online presence through captivating content. Her academic background includes a Bachelor of Science in Psychology from Holy Cross of Davao College. Proficient in Microsoft Office Suite, Canva, and CapCut, Janella is equipped to support various business functions professionally. Fluent in English and Filipino, she brings strong communication capabilities to her roles, complemented by her adeptness with calendar management and attention to detail.

Experience

  • Customer Service Representative

    Alorica · 2025 — 2026
    Managed inbound customer calls related to financial transactions and purchases, ensuring customer satisfaction through accurate resolutions. Followed company procedures to document customer interactions.
  • ESL Teacher

    JP Network · 2025 — 2025
    Instructed Japanese children in basic English within an online environment, overseeing virtual classroom schedules and lesson delivery. Developed essential skills in communication, patience, and time management.
  • HR Staff

    Concentrix Abreeza · 2025 — 2025
    Handled recruitment tasks, managed online applications, and conducted applicant confirmation calls.
  • Volunteer

    Specially Gifted Angels · 2025 — 2025
    Provided teaching and assistance to students with special education needs, including those with autism and ADHD.
  • Volunteer

    SOS Children’s Village · 2025 — 2025
    Facilitated learning activities and engaged with children through structured educational sessions.
  • Social Media Manager

    Vape Shop · 2021 — 2022
    Contributed to the growth of businesses' online presence by creating engaging content, including short-form videos and posts, to enhance engagement and brand visibility.
  • Social Media Manager

    FOR CHURCH PURPOSES · 2022 — Present
    Produced short, engaging videos to encourage participation in the life group via social media, sharing creative content to inspire and connect with individuals seeking faith.

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