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Janely L. — Senior Virtual Assistant from Mexico

Janely L.

Senior Virtual Assistant

Mexico 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Janely L. is a dedicated Virtual Assistant and Operations & Project Specialist with over seven years of experience in industries such as finance, textiles, and manufacturing. Based in CDMX, Mexico, she offers high-impact virtual assistance to international clients, leveraging strong organizational skills and bilingual communication in Spanish and intermediate English. With a background in industrial engineering, she excels in project management, KPI tracking, and cross-functional coordination using Lean and Agile methodologies. In her role at Banco Azteca, she successfully coordinated pilot programs in banking, ensuring 100% on-time delivery and managing logistics across multi-disciplinary teams. Her expertise in process improvement is highlighted by a 12% efficiency increase as a Process Auditor. Janely is proficient in data analysis tools like Excel and Power BI, enhancing workflow optimization and decision-making processes. Currently, she is advancing her project management skills through a U.S. University Program.

Experience

  • Customer Operations Support

    SKY · 2023 — 2024
    Tracked operational KPIs for call center performance, documenting customer interactions and adherence to processes. Identified opportunities for process improvements that reduced response times and enhanced service quality.

  • Senior Project & Process Consultant

    Banco Azteca · 2022 — 2023
    Coordinated pilot programs in banking branches, achieving on-time delivery without schedule deviations. Planned Agile sprints, defined and monitored project KPIs to ensure compliance with objectives. Managed logistics for resource allocation across multi-disciplinary teams while conducting process mapping (VSM/BPM) and tracking quality incidents.

  • Process Auditor

    Extin Flam · 2021 — 2022
    Updated and optimized key operational processes to achieve efficiency improvements. Analyzed incidents, calculated productivity indicators, and presented findings through dashboards to management. Executed cycle counts and documented production KPIs.

  • Production Planner & Operations

    Theo Textiles · 2018 — 2020
    Designed and enhanced cross-functional processes encompassing production, warehouse, and procurement. Delivered training programs for area leaders and operators, establishing KPIs and determining optimal plant capacity.

  • Production Line Engineer

    Aldo Conti · 2016 — 2018
    Increased daily production through effective line balancing and process optimization. Achieved high levels of efficiency while leading layout redesigns and preventive maintenance initiatives.

Skills & Expertise

Project CoordinationProject ManagementContent CreationVirtual Assistant

Education

  • Project Management (Basic & Advanced)
    U.S. University Program · — — 2025
  • Bachelor of Science in Industrial Engineering
    Instituto Politécnico Nacional (IPN), UPIICSA · 2009 — 2013
  • Technical Degree in Construction
    IPN CECyT No. 7 · 2006 — 2009