janet Y.

Janet Y. has built a versatile career leveraging her fluency in English and Spanish and excellent customer service skills across multiple industries including real estate, healthcare, and financial services. Currently serving as a virtual analyst and real estate agent, she adeptly handles appointment setting and lead generation, contributing to energy-saving programs and property management through partnerships with companies like Socal Gas and Socal Edison. In healthcare, she demonstrated her ability to handle patient inquiries and manage HMO coverages at Simply Healthy Home. Serving as a law firm receptionist, she streamlined client-attorney communications. Her experience extends to the education sector at Wonderschool, supporting childcare access and management. Previously, at Real Page Company, Janet excelled as a dispatcher, coordinating routes and schedules. Furthermore, she honed her skills in documentation and communication as a senior debt collector at Cyber City Teleservices, focusing on compliance with fair debt collection practices. Her technical proficiency includes tools such as Salesforce, Genesis, and Pure Cloud.